Masahisa Hamada

Mission: (Senior position from 2023) ・Trouble shooting to PKI system ・Analyze log for server and software ・CA Server maintenace notification ・Constructin verification environment ・accounting for vnedor ・approval & update for web site ・liaison between sales and techsuppor Business Tool: ・office365, slack, Lucidchart, zoom, Concur, ADP, PulseSecure, JIRA, inContact, Remote Work Device: ・X1, P50, Polycom, Mac, iOS, iPadOS, Android for Verification: ・Hyper-V, VMware, API, SoapUI, Postman, Centos7, Apach, Java, OpenSSL, Wndows, splunk, .sh to check server

Asurion Permanent Position (Oct 2016 - Aug 2019, Roppongi, Ichigaya, Tokyo Japan) 1. Start-Up Department (Sep 2017 - Aug 2019) ・ Role: BackSupport operation and IoT Supporter for Call Center Staff at NTT Docomo. ・Responsibilities: PDCA management, KPI checks, leadership role from Sep 2018, Zoom meeting support, business pitches, call center agent support, FAQ document creation, KPI operation, sub- leader role, project participation. ・Tools: TopicRoom, Internet Service. ・Instruments Supported: Smartphones (Android & iOS), Future phones, PCs (Windows 10, 8, 7; Mac), Cars (Bluetooth), Routers, Wireless APs, Printers. ・ Additional Task: Creating FAQ documents for the company website. 2. IoT Call Center - Remote Support for All IoT (Rakuten Mobile) (Dec 2016 - Sep 2017) ・Role: Support for IoT instruments. ・Tools: Telephone, remote viewer for Android, Logmein (remote support for Mac & Windows), LivePerson (Chat). ・ Tasks: Backup & Restore, device settings, application support (e.g., Line), troubleshooting for all machines. ・Instruments Supported: Smartphones (Android & iOS), Future phones, PCs (Windows 10, 8, 7; Mac), Cars (Bluetooth), Routers, Wireless APs, Printers. ・Additional Task: Creating FAQ documents for the company website.

As Manager ・ Manage two person (support user is 70.) ・Budget request and deliver ・Vender select & control ・ Project-office move & IT outsorcing ・ Liaison between HKG and Japan As Engineer ・Monitoring visual check of Sever Room ・Asset tracking and order to purchase ・Line installation including Vendor coodination ・Moving and installing PC/Monitor ・Pysical pathcing between PC/Phone and Swtich ・Support Video telephone conferencing ・Desktop support-Windows8.1< Office2013&16>, MAC ・Maintenance and support of movile devices(iPhone) ・Seting up PC for new user ・Collaborte wiht APAC IT for user support, to renew Server & Switch ・Paperwork /filling of document Windows8.1,MAC,iPhone6,WindowsServer2008R2,WindowsServer2012,AciveDirectory(add&deleting user ,permission, Alias ,and PW reset), FileServer ,NAS ,CiscoSwitch,

Newedge Japan Inc.(Société Générale) from PalmGroves Tech. ・Request ultra low latency Platform to JPX, OSE,(Rack, Center line, Network Gateway) ・Request ID and Sub-participant code for ultra low latency Platform-Market Maker, High Frequency Trading User, Market Data User,etc) -other:TOCOM,TFX ・Keep an eye out status from request to running ・Audit order volume: it's able to convince from deep in Financial Services Agency's heart

▶️ Deutsche Securities Inc from Eiresy Inc. June 2011-June 2013 ▶️ Cisco Systems G.K. from Pasonatech January 2008 to April 2011 ▶️ KPMG AZSA LLC fom Pasonatech Jan 2007 to Aug 2007 ・I do quick response,covered request is 60% ・Functions as a Subject Matter Expert for Windows Operating Systems and Microsoft Office ・Areas of support include: client side business line applications, remote access, mobile computing, ・Able to install, upgrade and configure new computing resources, including hardware, software, and applications in a Microsoft environment ・Facilitate repair and maintenance of equipment including PCs, Printers, and conference room resources both directly and through contracted vendors ・Deliver OS with Pxe Boot, Ghost and VMware tool ・Able to produce and maintain clear and usable documentation of hardware, software, and problem resolutions ・Add monitor, video card and key board and settings. ・Support network and telecom engineering teams ・Assist and maintenance Cisco Telepresence. ・Check and change patch panel cable ・Support satellite office.

・Provide effective and timely resolution of a range of customer inquiries. ・Strive for one-call resolution of customer issues. ・Complete ongoing training to stay abreast of product and service. ・Strike a positive and cooperative tone with both customers and coworkers. ・Increase the customer experience by providing information on new products. ・Exercised strong interpersonal communication skills with customers and department personnel. ・Accepted assignments with an open, cooperative, positive and team-oriented attitude. ・Utilized multiple call center support applications to efficiently assist customers and agents.

Support Newtwork products -Elecom(Logicool) Japan from TokyoData- Janu 2004-March 2004 Helpdesk -Seikyou Newespaper & BIGI Shop fromTokyoData November 2002-December 2003