mary long
training and education manager
About
Through extensive experience in the healthcare field, I have learned to manage process, resources, and people with a strong training and education component, both internally and externally. I have been able to move each organization I have worked with forward through analysis and innovation enabling us to reach our goals and grow. I am proud to be a military brat who graduated from high school in Germany. Those experiences have given me an appreciation for cultural diversity and fostered the love of new challenges and places. Specialties: Healthcare education, instructional design, leadership development, e-learning, adult learning theory, team management, program development, project management Identifying organizational needs and developing strategies to meet goals and employee development
united states
san antonio
medical devices
training, instructional design, healthcare, organizational development, management, public speaking, community outreach, e learning, organizational leadership, editing, supervisory skills, customer service, project management, project team management, training needs analysis, e learning modules, leadership development, change management, team building, process improvement, strategic planning, leadership, discovery insights practitioner
Experience
principal training and education specialist
medtronic diabetes
* Design, build, and direct curricula development for call center new hire training based on adult learning principles * develop and conduct leadership development, mentoring, coaching, and soft skills workshops for senior call center reps and people leaders * coach and mentor a team of 10 trainers * provide logistical leadership to the training team (manage training calendar, equipment, and technology needs and provide guidance on training capacity to multiple revenue-generating and customer service departments) * translate current trends in adult learning and technology, call center skills, and leadership development into training curricula * incorporate product launches into all aspects of our center's trainings * understand and incorporate into curricula current HIPAA, medical device compliance, government, and health insurance policies * present various new hire, ongoing skill-building, and developmental topics to call center and customer service representatives.
director, marketing and development
heartland national tb center
training specialist
heartland national tb center
director, training and education
heartland national tb center
Directed comprehensive training efforts of a CDC grant-funded infectious disease national training and medical consultation center. Developed in-person and online education courses with 15 regional partners using educational design and adult learning theory while maintaining accreditation integrity. Successfully achieved re-accreditation for medical continuing education credentials. Developed and produced a critical component of a national subject-specific needs assessment including analysis and strategic planning report to the CDC.
training and education manager
medtronic diabetes
senior education and training specialist
medtronic
Provided training support to the Diabetes Customer Sales and Support groups; developed innovative educational methodologies to improve workforce and enhance employee retention within a call center environment. Provided instructional design leadership. Articulate Storyline Certification. Discovery Insights Certification. Developed and managed EPIC Mentor Program. Assisted in the design of the Medtronic Diabetes Development Program (leadership development for supervisors and managers) which became the the 18-month LEAP program, a joint design with consultants Korn Ferry. Managed all aspects (vendor selection, curricula design, logistics, metrics, and reporting) of the LEAP program for over 115 People Leaders from revenue-generating and customer service departments within a call center environment. Recipient 2016 Medtronic Customer Care Excellence Award, Diabetes Integrity Champion, Customer Care Teams, Medtronic Diabetes, San Antonio
Education
university of north carolina at chapel hill
university of north carolina wilmington
biology
Activities and Societies: Alpha Phi Omega
mary long's Contact Information
Phone
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