Mary Hamilton

Employment Enterprise Investigations Manager | VP @ Wells Fargo

About

Executive Profile Seasoned retail and employee relations leader with extensive experience in talent development, customer service, and business growth while mitigating risk. Proven track record of building and leading high-performance teams, designing strategic ER initiatives, and driving organizational transformation. Adept at advising senior leadership on employment matters, legal compliance, and risk mitigation while ensuring alignment with business operations and corporate values. Expert in consulting on employee related matters having established a best-in-class investigations team, developed standardized protocols, and implemented change management strategies to support evolving business needs. Skilled in Employee Relations, providing leadership coaching and consulting on complex cases. Strong background in Retail Talent Strategy, leading large-scale recruitment efforts, succession planning, and leadership development. Recognized for the ability to drive cultural alignment, influence key stakeholders, and deliver data-driven solutions to complex HR challenges. A trusted advisor and strategic partner, offering deep expertise in organizational change, employee engagement strategies, and workforce development, ensuring sustainable business success.

Country

United States

City

Atlanta Metropolitan Area

Industry

Financial Services

Skill

Leadership, People Management, Conflict Management, Customer Loyalty, Conflict Resolution, Employee Training, Management, Analytical Skills, Interpersonal Skills, Strategy, Project Management, Confidentiality, Manage Complex Projects, Business Initiatives, Human Resources Information Systems (HRIS), Employee Engagement, Strategic Planning, Strategic Thinking, Strategic Human Resource Planning, Human Resources

Experience

Employment Enterprise Investigations Manager | VP

Wells Fargo

2021-10 - 2024-10 · 3 yrs 1 mo

Atlanta, GA

Leader of 10 employment investigators, overseeing their professional development and ensuring the execution of thorough and high-quality investigations.

Enterprise Employee Relations Manager | VP

Wells Fargo

2019-1 - 2021-10 · 2 yrs 10 mos

Greater Atlanta Area

Directly managed 10 Enterprise Employee Relations Consultants focused on addressing employee concerns, resolving conflict and ensuring compliance with company policies and legal regulations.

Recruiting Manager | Consumer Banking | Southeast Region

Wells Fargo

2015-11 - 2019-1 · 3 yrs 3 mos

Atlanta

Leader of 10 Sr Recruiting and Recruiting specialist overseeing full-cycle recruitment for all retail bank positions for the Southeast Region. Develop and implemented strategic hiring initiatives to support business growth. Partnered with Senior Leadership to forecast hiring needs and improve overall recruitment process.

District Manager | Consumer Banking | Financial Services

Wells Fargo

2012-3 - 2015-11 · 3 yrs 9 mos

Atlanta

Lead and oversee daily operations across multiple retail branch locations, driving sales growth, profitability, and world-class customer service. Develop and execute strategic initiatives to enhance revenue, optimize operational efficiency, and elevate the customer experience—serving over 125,000 consumer and small business customers monthly. Recruit, train, and mentor 12 store managers and their teams of 125+ employees, fostering a high-performance, customer-centric culture. Continuously monitor key performance metrics, analyze sales data, and refine business strategies to maximize results. Ensure strict adherence to brand standards, company policies, and regulatory compliance across all locations. Partner with corporate leadership to align district objectives with overarching company goals, driving long-term success and market growth.

Director | Georgia Market Manager

Guaranty Bank/ Best Bank

2009-2 - 2012-3 · 3 yrs 2 mos

Atlanta Georgia

Led all retail banking operations, ensuring excellence in customer service, compliance, and profitability. Developed and executed strategic initiatives to drive revenue growth, market expansion, and customer retention. Provided direct leadership to 6 Regional Managers, overseeing 44 in-store retail branches and a team of 300+ employees

Regional Market Director- VP

Wells Fargo

1988-3 - 2008-10 · 20 yrs 8 mos

Greater Atlanta Area

Senior leader overseeing the 3rd largest retail branch network within Wachovia, managing 12 direct reports inclusive of 72 financial centers and 800+employees across Metro Atlanta. Accountable for driving overall performance across key areas, including: Customer Experience & Service Delivery – Ensuring excellence in client engagement and satisfaction. Sales Performance & Growth – Driving deposits, loans, revenue, and PBIE expansion. Employee Development & Retention – Cultivating a high-performing, engaged workforce. Operational Soundness & Risk Mitigation – Upholding compliance and minimizing risk exposure. Budget Management & Expense Control – Optimizing financial performance and cost efficiency.