maryellen keenan

program manager

About

A dedicated, performance driven Business Operations Program Manager with extensive experience in Project Management, Business Transformation, Change Management, and integration planning. Demonstrated expertise in customer relationship management (CRM) as both process and application solution. Leverages comprehensive knowledge of strategic planning, organizational risk, customer service, communications, process development and IT solutions with proven success partnering with executive leadership to develop a common vision that increases sales and process efficiency while improving the customer experience.

Country

united states

City

rockville centre

Industry

financial services

Skill

crm, finance, salesforce.com, project management, vendor management, program management, metrics reporting, business process design, business analysis

Experience

manager at pwc consulting advisory services; financial services and customer experience practice area

pricewaterhousecoopers management consulting advisory services customer experience/crm

2014-1 - 2015-6 · 1 yr 6 mos

vice president, crm

morgan stanley

2013-1 - 2016-12 · 4 yrs

Project Manager responsible for the end-to-end delivery and execution of a large-scale enterprise-wide CRM solution supporting 28,000 financial advisers for the MSSB Wealth Management division.

program manager

healthfirst

2017-1 - Present · 9 yrs 9 mos

manager, crm strategy and systems

allied world

2009-9 - 2013-6 · 3 yrs 10 mos

Lead Allied's CRM program in suport of sales,marketing and business development initiatives for both US and Bermuda busines lines.

communications and change management program manager

deutsche bank

2016-1 - 2016-12 · 1 yr

Communications Program lead working with senior Program leaders to create the vision, long term outcomes, communications strategy and roadmap required to deliver the business transformation vision for Group Information & Records Management (GIRM) and the programs aligned under it: Records Management, eDiscovery and Archiving. Establish GIRM’s corporate identity while communicating appropriate levels of information to business stakeholders and supporting GIRM as a global service organization, including, promoting the change and adoption of GIRM initiatives throughout the Deutsche Bank enterprise.

crm marketing manager

marks paneth llp

2008-1 - 2009-8 · 1 yr 8 mos

Responsible for overall project management, development, strategy, training and support of firm’s CRM system working with business and IT partners to drive key business development initiatives.

associate director , crm

ubs

2006-1 - 2008-1 · 2 yrs 1 mo

Responsible for management and on-going development of UBS’s CRM migration from Siebel to Microsoft (MS Dynamics) for the US Institutional and Wholesale business divisions, including US Pension Sales. Focus on successful end-user adoption and continued development supporting their business processes to help them achieve their goals. Strong emphasis on managing and developing internal client relationships.

senior business analyst and crm campaign management

axa equitable

1998-1 - 2006-1 · 8 yrs 1 mo

Lead Project Manager for AXA's national lead and campaign management program for company-wide sales and marketing initiatives, supported and delivered by a CRM system solution.