Maryann Wanjiru

Manage end-to-end IT sales engagements for SMB clients—requirements identification, solution positioning, proposal preparation, closing, and post-sale coordination. Support clients with tailored quotations for hardware, software, Microsoft licensing, accessories, and general IT procurement. Maintain high-touch communication with clients via phone, email, and meetings to accelerate deal cycles and strengthen relationships. Coordinate internally with logistics, procurement, and supplier partners to ensure timely delivery and smooth execution of orders. Use CRM tools to track opportunities, update pipelines, and support accurate revenue forecasting. Continuously develop product knowledge through HP, Lenovo & Cisco SMB certifications.

Prospected new clients, generated qualified leads, and built a strong sales pipeline. Delivered solution-focused product demos addressing client pain points. Represented the company at industry events, strengthening brand visibility and network reach. Supported customer retention by ensuring timely follow-up and issue resolution across sales cycles. Provided competitive intelligence to guide market positioning and sales strategy.

My roles and achievements include: • I increased the visibility of the company through publicity and advertising. This led to an interview on y254 and through Instagram I was able to get great deals with influencers such as Patricia Kihoro, Jules_her, and Vivian Mutheu. • I also led a team of 6 to manage and run the business effectively. My roles included delegating duties and following up on all our departments to ensure that we met our monthly goals. • Through the power of referrals, I was able to meet and engage in calls with potential clients to provide professional cleaning solutions for them. This improved my confidence and ability to sell both face-to-face and via calls. • I resolved client complaints and internal conflicts to ensure customer satisfaction and effective communication within the company.

My roles and achievements included: • I prepared daily reports on revenue collected and customer feedback which ensured there was transparent communication and collaboration with the managers. • I ensured client satisfaction by addressing customer inquiries and complaints. • I was also heavily involved in the creation of the company’s digital content by collaborating with the photography team and posting our work on Facebook and WhatsApp platforms which led to us achieving and exceeding our monthly sales target of Ksh 4 million.

My roles and achievements included: • I maintained monthly online coaching attendance of up to 30 plus new clients through cold calls and Facebook messaging which involved customer prospecting and follow-up. • I managed the company’s social media platforms by maintaining digital engagements and posting 3 posts a day on all our social media platforms hence supporting company growth and communication with potential clients through social media outlets such as Facebook, LinkedIn, and Instagram. • I helped the company retain inbound clients by maintaining client relations and creating connections, trust, and rapport with the already existing clients. • I kept all our clients up to date with all relevant information and supported the planning and coordination of programs such as appointments, discovery calls, and online coaching events hence making administration work smoother for our founder.