Maryam Alkhamis

Technical Support Specialist @ Foodics

About

Results-driven Technical Support Specialist, Data Analyst, and Software Developer with over 3 years of experience delivering data-driven solutions that enhance system reliability, customer satisfaction, and operational efficiency. Proven expertise in resolving high-volume technical issues, performing advanced data analysis, and supporting digital platforms in fast-paced SaaS environments. Extensive experience analyzing 300+ client issues weekly, identifying root causes through SQL querying, data mining, and statistical analysis, and translating insights into actionable improvements. Strong ability to collaborate with cross-functional development teams to resolve system defects, optimize product performance, and improve user experience across digital platforms. Technical background in Python, SQL, Power BI, and full-stack development, combined with hands-on experience building mobile applications using Flutter and Dart, designing responsive interfaces with HTML, CSS, and Bootstrap, and implementing backend architectures with Laravel and MVC frameworks. Knowledge of database design, RESTful APIs, and system architecture enables efficient troubleshooting and scalable solution delivery. Recognized for strong analytical thinking, technical problem-solving, and knowledge sharing, including developing documentation that improved internal knowledge transfer and mentoring support teams on system architecture and platform updates. Open to opportunities in Technical Support, Data Analysis, Software Development, and Digital Product Support where analytical expertise, programming knowledge, and data-driven insights contribute to innovation and operational excellence.

Country

Saudi Arabia

City

Al Khobar

Industry

Computer Software

Skill

Customer Relationship Management (CRM), Product Support, Microsoft Development, تحليلات البيانات, Support Services, مهارات العرض التقديمي, تطبيقات الويب, Problem Management, Interpersonal Communication, Interpersonal Skills, Digital Media, Employee Benefits, Object-Oriented Programming (OOP), NoSQL, تطوير نظام Android, Scrum, JSON, JavaScript, Software Development, Front-End Development

Experience

Technical Support Specialist

Foodics

2021-12 - 2024-2 · 2 yrs 3 mos

Al Khobar

- Resolved 300+ client technical issues weekly, achieving a 95% first-contact resolution rate and improving customer satisfaction. - Investigated complex system errors using SQL queries and database analysis to identify root causes and support product improvements. - Identified recurring issues affecting 15% of users, contributing to solutions that reduced similar incidents by 25% within six months. - Collaborated with development teams to troubleshoot platform issues and implement 20+ technical fixes that improved system stability. - Developed internal technical documentation and troubleshooting guides, improving knowledge sharing efficiency by 40%. - Provided data-driven insights from support cases and customer feedback that influenced three product feature enhancements.

Technical Specialist trainee

Foodics

2021-11 - 2021-12 · 2 mos

Al Khobar

- Assisted senior technical specialists in diagnosing and resolving platform issues for SaaS customers. - Supported system testing, troubleshooting, and documentation of recurring technical cases. - Gained hands-on experience with technical support workflows, database systems, and product architecture. - Contributed to improving internal support processes and knowledge documentation.

Back End Developer

BitCode

2021-4 - 2021-8 · 5 mos

Al Hufuf

- Developed backend components using Laravel and PHP, following MVC architecture principles. - Designed and optimized MySQL database structures and SQL queries to support application performance. - Integrated RESTful APIs and JSON data handling for seamless system communication. - Collaborated with front-end developers to build scalable and responsive web applications. - Assisted in debugging and testing backend features to improve system functionality and reliability.

Intern

King Faisal University

2020-6 - 2020-8 · 3 mos

Al Hufūf, Eastern, Saudi Arabia

- Participated in software development and database projects within the Computer Science program. - Assisted in developing mobile application prototypes and backend database structures. - Practiced data analysis techniques and programming fundamentals in real-world academic projects. - Collaborated with faculty and students on technical research and development activities.