Maryam A.

•Led compliance monitoring for contractors and subcontractors to ensure adherence to NEOM Worker Welfare Standards. •Oversaw the Health & Medical Insurance Project, reviewing policy coverage for standard alignment. •Contributed to the NEOM Worker Welfare Handbook by transforming standards into practical guidance. •Coordinated female welfare initiatives, ensuring gender-sensitive accommodations and services. •Managed data validation and analysis for the Contract Matrix and compliance dashboards. •Conducted worker interviews to assess conditions and identify improvement areas. •Advised contractors on closing non-compliances and implementing corrective actions.

•Established NEOM Hospital’s first Social Work Department, creating policies and procedures that integrate psychosocial care. • Coordinated directly with foreign embassies and consulates to support vulnerable migrant workers facing financial, legal, or social challenges. • Advocated for patient rights and improved accountability mechanisms across departments. • Facilitated discharge planning, ethical consultations, and post-hospitalization follow-ups for high-risk patients. • Supported compliance with national healthcare and patient safety regulations.

• Oversaw employee performance and ensured a high level of customer satisfaction through continuous service monitoring. • Developed and implemented a comprehensive Customer Journey Map, tracking its success through measurable KPIs and client engagement data. • Analyzed client and customer feedback to identify improvement opportunities and enhance overall satisfaction. • Served as the primary representative for non-Arabic-speaking clients, ensuring smooth communication and issue resolution. • Created reports and performance dashboards to monitor operational efficiency and service quality trends.

• Supported international students throughout the admission process by assisting with documentation and submission requirements. • Coordinated between university departments to ensure timely communication and resolution of student inquiries. • Planned and organized orientation activities and cultural awareness events to promote diversity and representation of international communities. • Engaged actively in the Conversation Club, fostering communication skills, cultural exchange, and engagement among international students. • Contributed to the planning and execution of student engagement initiatives that enhanced inclusion and campus life for international students.

• Provided social work support to low-income communities, helping individuals and families access essential resources and services. • Assisted homeless individuals in obtaining shelter placements and coordinated with local agencies to ensure continuity of support. • Helped families register for food stamp programs and public assistance, improving access to basic needs. • Supported teenagers facing school suspension by connecting them with behavioral programs, life skills workshops, and alternative education opportunities. • Connected individuals in need with community resources, charities, and service providers to ensure holistic care and sustainable solutions. • Maintained detailed case documentation, monitored client progress, and collaborated with multidisciplinary teams to evaluate outcomes and recommend improvements.