mary shumway

Manage sales support team of ten loan processors. Develop and modifies processes, procedures, reports and job aids for changing business requirements. Maintain process exceptions within company guidelines along with overrides for contracts in house for funding.

Supervised a team of 10 credit analysts including 3 remote analysts. Responsible for training, scheduling, coaching and productivity. Provided consistent performance feedback to team in the form of qualify control audits and monthly one on ones with each anaylst. Helped to resolve funding issues on contracts generated by the team working closely with funding department as needed.

Underwrite credit applications to meet company guidelines. Developed and maintained dealer relationships to drive in business. Worked within CitiFinancial with several pass through partnerships such as 5th3rd, Chrysler S Tier, CarMax. Also worked as a buyer for direct and indirect departments.

Responsible for making timely credit decisions on applications submitted by dealers that are both profitable for the company and the dealer. Built strong dealer relationships by providing exceptional customer service skills. Met and maintained monthly sales goals set by management.