Mary Sepe, PMP

Executive Director - Hospitality & Facilities Services @ Stanford Health Care

About

Results driven Healthcare Leader with demonstrated success in Cross-functional Team Leadership, Operations Management, Strategic Planning, Employee Engagement and Project/Program Portfolio Management. Performance Improvement Leader supporting non-clinical departments (1000+ employees): Environmental Services, Food Services, Patient Transport, Patient Equipment Management, Facilities, Services, Response Center, Facility Management and Sustainability. I am passionate about driving programs contributing to patient-centered care.

Country

United States

City

Stanford

Industry

Hospital & Health Care

Skill

Project Plans, Project Management, Program Management, Change Management, Strategic Planning, Hiring & Recruitment, Quality & Compliance, Process Improvement, Cross-functional Team Leadership, Patient Experience, Training & Development, Employee Engagement

Experience

Executive Director - Hospitality & Facilities Services

Stanford Health Care

2024-3 - Present · 2 yrs 7 mos

Executive leader responsible for 60M total managed volume for 600 licensed beds and 2.1M sq. ft. encompassing two inpatient hospitals and two medical office buildings (with infusion services and ambulatory surgery center). Oversees Environmental Services, Facility Management, and Operational Excellence departments for the Hospitality Services business unit.

Director, Operational Excellence - Hospitality Services & Sustainability Program Office

Stanford Health Care

2021-9 - 2024-3 · 2 yrs 7 mos

Director responsible for leading a team supporting Program and Project Management, Quality, Compliance and Safety, Business Operations, Talent Acquisition, Training and Onboarding programs for 7 operating departments. Supports the development of fiscal year priorities in alignment with SHC’s operational plan. Drives programs and initiatives to achieve organizational outcomes. Accountable for several key performance indicators: Total Case Injury Rate (TCIR) Reduction, Hiring Volumes and Time to Fill, Compliance and Survey Performance, Patient Experience Top Box Scores, and Project Delivery.

Sr. Program Manager, Operational Excellence - Hospitality Services

Stanford Health Care

2019-8 - 2021-9 · 2 yrs 2 mos

Stanford, California, United States

Directed the work of 4 direct reports supporting Program and Project Management, Quality, Compliance and Safety, Talent Acquisition, Training and Onboarding programs. Drove process and performance improvement projects supporting organizational targets.

Program Manager - Hospitality Services

Stanford Health Care

2017-11 - 2019-8 · 1 yr 10 mos

Stanford, California, United States

Provided program/project leadership for strategic and cross-functional improvement programs for Hospitality Services (Food, Environmental and Express Services), the largest non-clinical department within Facilities, Services and Planning division inclusive of 600+ frontline employees and 30+ operations managers. Provided operational and financial management oversight for offsite cafés (5), micro markets (2) and vending solutions. Responsible for contract and service provider management. Performed quarterly food and operational safety audits.

Administrative Assistant II

Stanford Health Care

2016-7 - 2017-11 · 1 yr 5 mos

Stanford, California, United States

Provided administrative support to the Sr. Director of Hospitality Services

Dietetic Assistant

Stanford Health Care

2015-6 - 2016-7 · 1 yr 2 mos

Stanford, California, United States

Provided meal planning support and guidance to patients per dietitian and physician recommendations

Client Coordinator

Greenlite Medicine

2015-2 - 2015-6 · 5 mos

Served as a liaison between patients, health educators, and medical providers. Responsible for billing, scheduling operations, and medication reconciliation procedures.