mary estavillo
executive reservations agent
About
A Hospitality Management graduate from Centennial College who has years of customer service experience and is eager to contribute to a challenging and fast paced working environment. An enthusiastic individual with full of energy and potential that takes pride in the quality of their work. A self-motivated team player who excels at building positive professional relationships and an individual with excellent record of dependability and reliability. My goal as a professional is to expand my hospitality expertise as well as diversify my career experience and use all the skills I have to help benefit any company I work with. I will deliver teamwork qualities and hardworking attitude to any company to assist with accomplishing their goals.
canada
toronto
hospitality
customer service, catering, microsoft office, hotel management, training, time management, microsoft word, food and beverage, opera, hospitality industry, food, restaurants, restaurant management, micros, delphi, front office, property management systems, event management, hospitality management, customer satisfaction
Experience
catering coordinator
westin hotels & resorts
sales and catering coordinator
delta hotels and resorts®
hostess server
cara operations
executive reservations agent
hotel x toronto by library hotel collection
executive assistant
hotel x toronto by library hotel collection
crew trainer
mcdonald's corporation
* Responsible for taking customers orders’ and verifying any missed orders. Increased sales by up selling and recommending new additions to the menu * Ensure orders are fast, accurate and meet quality standards * Responsible for training new and existing employees in different stations and provide on going support to the team * Evaluate customer complaints and feedbacks for constant improvements * Employee of the Month for September 2013 and June 2014
cashier and counter help
soup it up
* Take orders in a polite, courteous and accurate way * Prepare and make the orders * Handle cash, debit and credit transactions * Replenish stations and follow hygiene procedures throughout shift * Washed, cleaned and sanitized work area
administrative assistant
delta hotels and resorts®
* Responsible for general administrative duties including ordering supplies, maintaining confidential records, performing basic bookkeeping work and assist with internal meeting requests * Maintained and organized office flow by answering incoming calls, directing calls to appropriate department/individual and taking messages * Work closely with the Asset Manager, Development Manager and Owner of the hotel * Provide ongoing clerical support to the Sales & Catering, and Human Resources Department * Open, sort, and distribute incoming/outgoing correspondence, including faxes, emails and letters
Education
centennial college school of business
management
Key Courses: Special Events Practicum Hotel Sales and Marketing Front Office Operations Hospitality and Tourism Marketing Housekeeping/Facilities Management Trained with Opera, and Delphi
mary estavillo's Contact Information
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