mary roberts

* Acted as a liaison between customers / patients, families and Hospital staff also comforted assigned patients and families while attending hospital services. * Collected accurate and complete patient information (i.e.. legal name, permanent/local address, phone number, next of kin, employer, guarantor, insurance information, physician etc., and enter in system within established time frames. * Verified insurance information, which included eligibility and benefits * Maintained appropriate customer / patient employee confidentiality at all times

* Observed Court Hearings * Assisted Probation Officers in proper filing * Observed intake of new Probationers * Observed writing warrant requests * Gained knowledge about the different levels of supervision a probationer might require * Gained knowledge in regards to the types of situations that might occur when a probationer is under supervision, i.e. POM hearing, new charges that were obtained, dual supervision, transfer of a probationer in or out of the office

* Submit original contract setup requests, contract modifications and terminations to resolve unapplied cash and invalid billing. * Apply payments into the receivable systems to appropriate invoices as indicated. * Research and apply Remittance Reports by the serial number, meter range, base and overage funding period to locate the corresponding invoice number. * Assist in monthly closings and meets all financial closing deadlines. * Review aging reports and initiates contact regarding past due balances to arrange for payment and updating comments with expected resolution dates. * Research and resolve unapplied cash and over application of funds due to duplicate payment, credit/rebill process, and overpayment to ensure transactions are processed timely and accurately.