mary hacia

executive assistant

About

Accomplished, detail oriented administrative professional with a background in customer service, Business To Business marketing, administrative support, accounts receivable and sales. Assignments have included Business To Business and Business To Consumer Marketing, accounting and bank reconciliation, call center, customer service and sales, data entry, technical writing, supervision, medical billing, data analysis, Human Resources. Skilled in MS Word, Access, Excel and Outlook. Expertise in Customer Relationship Management (CRM) software programs Vtiger, Zoho, Salesforce and Archtics. SOMOS (formerly SMS/800) toll-free software. Respected member of a multi-disciplinary team.

Country

united states

City

new york

Industry

marketing and advertising

Skill

customer service, management, microsoft excel, project management, data analysis, invoicing, human resources, training, microsoft word, leadership, strategic planning, microsoft office, sales, vendor management, sales management, business analysis, data entry, negotiation, accounts receivable, outlook, administrative assistants, customer satisfaction, process improvement, team building, marketing research, data mining, financial reporting, document management, technical writing, writing, editing, business, bookkeeping, problem solving, office management, personnel management, supervising, litigation support, newsletters, as400 system, health insurance, system testing, user acceptance testing, cross functional team leadership, cold calling, archtics ticketing system, call centers, supervisory skills, advertising sales, proofreading

Experience

marketing assistant

j & j staffing resources

2012-5 - Present · 14 yrs 5 mos

Provide marketing support to Vice President at telecommunications software Corporation providing cost savings solutions to Resp Orgs and Carriers. Identify and input leads into Open Source CRM. Contact potential clients by telephone and email, update CRM, make appointments for demonstrations and provide extensive follow up and management reports. Maintain accuracy of CRM database involving thousands of records by customer contact and SOMOS (formerly SMS/800) as a source. Coordinate bi-annual customer update meetings. Explain benefits of complex telecommunications products to potential clients.

executive assistant

sierra consultants

2013-5 - Present · 13 yrs 5 mos

Report to President of Environmental Consulting Company. Prepare and distribute Requests For Proposal, Environmental Audits to clients in New York and New Jersey. Updated Laboratory documents in compliance with New York State ELAP (Environmental Laboratory Approval Program). Manage accounts and accounts receivable. Maintain Access database management system. Prepare complex Certificates of Analysis and other Laboratory data. Interact with government officials, building managers and site owners in Veterans Administration facilities, hospitals and New York City real estate developers.

administrative assistant

gilman ciocia inc.

2011-1 - 2014-1 · 3 yrs 1 mo

Customer service, reception and client services, appointment scheduling, accounts receivable, marketing of tax and financial services and general administrative responsibilities.

accounts receivable specialist

fga, inc.

2006-2 - 2010-9 · 4 yrs 8 mos

Posted Commercial Insurance Accounts Receivables – reimbursements, adjustments, co-payments, deductibles, take-backs and denials from extensive client based (medical and dental) into AS-400 and personal computer based system for outsourcing clients in Home Care, Hospital and Hospice environments. Responsible for Medicare Eligibility Verification Monthly Reports. Prepared monthly Hospice Physician billing. Prepared Excel spreadsheets for outsourcing clients. Member of PETS (Provider Electronic Transaction System), Claims To Cash and Key Claims Teams.

case manager

american arbitration association

2001-1 - 2005-1 · 4 yrs 1 mo

New Jersey Personal Injury Protection (PIP) Arbitration. Managed over 700 cases annually from Claim Initiation to Award/Settlement/Dismissal. Point of contact between plaintiff and defense attorneys and Dispute Resolution Professionals.

associate manager and data systems technical staff

att

1977-5 - 1996-8 · 19 yrs 4 mos

Manager in Exchange Carrier Negotiation Team. Represented AT&T on contract, project management and test plan schedule negotiations with Local Exchange Carriers (US West, Ameritech) in support of billing conversions. Analyzed costs submitted, negotiated reductions and served a point of contact between technical and managerial staffs during all phases of conversion (data analysis through implementation). Named member of Data Systems Technical Staff prior to Associate Manager promotion. Named Supervisor - Personnel prior to promotion to member of Data Systems Technical Staff.