mary gisborne

Recruitment of permanent transactional and part qualified staff within the accountancy and finance field.

* Managing a team of 15 outbound telesales advisors. * Creating and managing the bonus structures for the agents. * In charge of payroll, overtime and bonus payments. * Managing the absence returns for payroll to complete. * Developing and coaching my team on a daily basis to ensure they are reaching their maximum sales potential. * Jumping on the phones to demonstrate to my team ‘how it’s done.’ * Monthly 121s at the beginning of each month to cover last month’s challenges and successes and set the expectation for this month. * Call compliance and monitoring. * Managing performance, absence and time keeping. * Incentivising agents in a creative and original way to keep the sales motivation buzzing. * Conducting probation or capability meetings, including gross misconduct.

* Working as a casual, always available to come in to work whenever called. * Transporting patients around the hospital by bed, trolley or wheelchair. * Ensuring excellent communication and care for the patients and visitors during picking up and transporting. * Working closely with ward clerks in Radiology to ensure efficiency, this includes liaising with the wards regarding clinical needs. * Being available to assist any medical staff for patient moves, turns or slides. * Assisting in emergency moves such as using the hover mat. * Building good relationships with all medical staff to ensure a good atmosphere within the hospital. * Assisting with the moves of medical equipment. * Moving of the deceased to the mortuary. * Trained in BACK smart to ensure manual handling procedures are adhered to. * Ensuring all values of the Alfred Health are demonstrated at all times.