mary garrison

Provided customized sales training for employees. Provided on-going sales performance coaching to select individual.

Provided customized sales training for employees, and then followed up with individual sales performance coaching for sales team members.

Provided technical assistance to city governments within the state of Tennessee. Offering training in a variety of formats that include: on-site classroom or city hall instruction, retreat settings, hands-on learning, small group processes, and self-assessments. MMA training programs are developed by the Municipal Technical Advisory Service and include the participation of various State of Tennessee departments and municipal associations.

Worked with select management to determine training needs for employees and then developed individual employee educational plans and facilitated instructor-led, interactive, classroom style training and followed up with individual employee post-skill assessments to measure effectiveness of delivered training.

Mike Hoover Sales Training

Provided customized sales training for techs, and then provided individual performance coaching for select employees.

Tincy Crouse Sales Training

Developed reports for banking software 360 View, a customer relationship management web-based software CRM tool for financial institutions. Provided customized hands-on, interactive classroom style training for various financial institutions on how to customize the 360 View reports on an as needed basis.

Worked with select management to determine training needs for employees and then developed individual employee educational plans and facilitated instructor-led, interactive, classroom style training and followed up with individual employee post-skill assessments to measure effectiveness of delivered training.

Provided a customized sales training workshop in Bowling Green, Kentucky for the Kentucky and Nashville agents. Currently providing customized sales performance and leadership coaching for select agents.

Provided group training for agents and for select agents provided individual sales performance coaching services.

On an as needed basis, develop science curriculum to meet the standards of National Science Education Standards 5-8 and to support Janet's Planet's mission and content. Curriculum spans topics from the solar system to understanding micro-gravity.

Derek Simmons Sales Training

Assess learning needs for select office staff members and develop customized curriculum to address those needs and then facilitate group training for select staff on an as needed basis.

Provided on-site customized training courses for employees including topics, managing internal clients and time management.

Developed customized procedure-based curriculum and facilitated group training and provided as needed support for the software upgrade transition for Microsoft Office: Word, Excel, PowerPoint and Access.

Developed customized curriculum from beginning to advanced skill levels for Microsoft Office Word, Excel and PowerPoint and delivered to employees from General Services grouped according to management and job roles- precursor to the Edison Project roll-out.

Worked with Kroll management to assess current challenges with departmental time management and organizational challenges and developed customized curriculum on improving employees' time management using Microsoft Outlook Exchange Server. Facilitated live classes with Kroll employees/managers grouped together based on current skill levels. Live training blended with a virtual classroom to include participants who could not be physically present in Nashville, Tennessee where the classes were being held.

Through OIR (Operations Information Resources) provided to various state agencies skill assessments, customized curriculum development, and facilitated group training, as well as individual consultation sessions and support on an as needed bases.

Facilitated instructor-led, interactive, classroom style training for procedural-based select software classes on an as needed basis.

Worked closely with management to assess their employees learning needs and then designed learning maps to meet the assessed needs. Facilitated instructor-led, interactive group training courses at the corporate office.

Provided extensive pre and post-skill assessment tools, including a customized Excel spreadsheet to evaluate and place students in subgroups according to their skill levels for more effective hands-on training.

Worked with select management to determine training needs for employees and then developed individual employee educational plans and facilitated instructor-led, interactive, classroom style training and followed up with individual employee post-skill assessments to measure effectiveness of delivered training.

Worked with select management to determine training needs for employees and then developed individual employee educational plans and facilitated instructor-led, interactive, classroom style training and followed up with individual employee post-skill assessments to measure effectiveness of delivered training.

Sensible Solutions specializes in providing in-house training courses to major organizations in Nashville Tennessee and the surrounding areas. Effective employee training means increased productivity. Increased productivity means a more effective organization. Sensible Solutions Business and Industry Training offers Soft Skills Employee Training that will help your company cope with the demands of today's competitive environment. The most important key to increased earnings today is productivity. You can realize a 40-percent increase in employee productivity as a result of training. Time saved or gained each week should results in a return of investment that exceeds the cost of the training.

Access skill levels, developed customized curriculum and facilitated training from beginning to advanced skill levels of personal development and leadership courses, including topics: time management, business etiquette, business writing, problem-solving, financial management, employee performance coaching and creative thinking through the Workforce Essential program for employees from the Nashville Tennessee business community.

* Working closely with call center manager to develop and facilitate a workshop series designed especially for Call Center Sales: * AGENDA * Workshop 1: An Inside Look At the Call Center Profession * How The Best Call Centers Operate * The "Three Cs" Of Sales-Support Strategy * Problem Solving: Identifying Needs and evaluating solutions * Activity: Identifying Assumptions * Workshop 2: Real-Time * Acquiring the Data You Need * Avoiding "Info-Glut": Determining What's Relevant * Understanding Caller Behavior * Activity: SCRIPTS -- Better Care Kit, Medicare Only, Private Pay, Medicaid Only * Workshop 3: Create a Positive Last Impression * Project A Positive Image Using Your Voice * Enunciation, Voice Quality, Volume And Pitch, Rate of Speed * Activity: Recorded Call Analysis * Workshop 4: Decide, Discover and Deliver * Identify Customer Expectations * Barriers To Excellent Sales * Your Professional Career Path And Development

* Established relationships with key decision makers within major accounts * Worked with AEs on major accounts with contact communications. * Conduct formal presentations that introduce New Horizons’ training solutions * Facilitate skill assessing and validating training for larger accounts * Active involvement with Chamber of Commerce * Active involvement with trade-shows (Chamber, ITEC, Microsoft) * Facilitate public events such as Windows product demonstrations

Worked with select management to determine training needs for employees and then developed individual employee educational plans and facilitated instructor-led, interactive, classroom style training and followed up with individual employee post-skill assessments to measure effectiveness of delivered training. On an as needed basis, provided individual consulting and support to create a Lotus Notes knowledge base.

Southwestern Consulting™ was created to offer an avenue for sales professionals worldwide to educate and motivate themselves to accelerated personal and professional achievement.Whether you participate in our coaching programs or attend the one day high powered seminar, you will learn the proven principles, practices and tactics which have enabled The Southwestern Company to create generations of high performing sales professionals around the globe for the past 150 years.The Southwestern Company was formed in 1855 and is comprised of 21 businesses in a diverse group of industries, offering B2B and B2C products and services through direct and indirect distribution channels. Currently, The Southwestern Company is privately held by more than 300 shareholders with hundreds of millions of dollars in revenue contributed by the family of companies from across the globe.

McLeod Software provides powerful transportation management software solutions to the trucking and freight brokerage industry. With an established base of more than 600 active carrier and brokerage customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and 3PL businesses of all types.McLeod Software's integrated, best-in-class software products include LoadMaster®, PowerBroker™ LoadMaster LTL, DocumentPower™ Enterprise, HirePower™ and the McLeod Freight Management Solutions for freight procurement, load execution and spot market.Founded in 1985, McLeod has corporate offices in Birmingham, Alabama, Chicago, and Salt Lake City, Utah, the company serves truckload carriers, LTL carriers, freight brokers and shippers throughout North America.Visit our web site to learn more about our solutions and the critical business issues we help transportation companies solve.

Attended Free Will Baptist Bible College in Nashville, TN from 1982-1985 then transferred earned credits to Belmont University. 1982/83 National Dean's List Activities and Societies: Sigma Tau Delta English Honor Society