mary trevino

consulting business analyst, it

About

Professional, dedicated and motivated to deliver on a timely basis and ensure customer satisfaction results.

Country

united states

City

san antonio

Industry

oil & energy

Skill

business process, it management, business analysis, project management, troubleshooting, sap, information technology, software documentation, security, sap r/3, sharepoint, sap erp, integration, process improvement, erp, visio, vendor management, it strategy, team leadership, it operations, databases, business intelligence, program management, business process improvement, pmp, process engineering, enterprise architecture, consulting, requirements analysis, sdlc, disaster recovery, requirements gathering, access, it service management, system deployment, data center, system administration, business objects, microsoft sql server, project portfolio management, hardware, ms project, itil, data migration, systems analysis, solution architecture, citrix, microsoft office, microsoft office suite

Experience

manager, it

tesoro

2000-1 - 2012-12 · 13 yrs

it technician

abacus technology corporation

1996-1 - 1999-1 · 3 yrs 1 mo

Hardware & Software technician. Install, troubleshoot, maintain, inventory, order all computer devices in the Engineering department at Robins AFB, Macon GA.

del rio, tx

gte

1981-1 - 1982-8 · 1 yr 8 mos

* PBX Operator * Payroll Time Keeper for field techs * Phone Service Troubleshooting

city hall

city of del rio

1977-1 - 1981-1 · 4 yrs 1 mo

Key Punch Operator Computer Mainframe Operator

consulting business analyst, it

tesoro

2013-1 - Present · 13 yrs 9 mos

The Consulting Business Analyst, IT Client Services, acts as one of the primary points of contact for the Clients Services team. The position is responsible for working with end users (clients), IT peers, outside business units, and team leadership to implement solutions that improve Client Services delivery and increase customer satisfaction. In addition, the position serves as the case manager for the provisioning and de-provisioning of IT equipment.