Marwan Tayara

Responsible for overseeing all aspects of the Ecommerce business, including strategy, operations, marketing, technology, analytics, and customer experience. Report to the CEO and work closely with other senior executives to drive the growth and profitability of all online channels and platforms, as well as to create a seamless and engaging online shopping experience for the customers.

During this tenure, I lead several departmental activities of holding firms, such as finance, IT, HR, and legal to achieve bottom-line outcomes. I efficiently supervise group organisations through respective General managers in IT, telecommunications, services delivery, real estate, and agricultural/food sectors. Below are my key accomplishments for this role: • Sustain organisation during COVID years and government expenses shortage. • Achieve profit, investment, and high growth of the company by devising tactical plans for financial goals in collaboration with the group chairman, CEO, and companies' General Managers

I spearheaded the eCommerce Business Unit’s P&L activities and presented reports to the CEO. I led multi-B2C/B2B channel introduction and integrated business automation program for backend systems, websites, and apps to enhance efficiency. I employed efficient expertise in groceries, fresh products, and home center online shopping/delivery. Here were my crucial attainments in this role: • Accomplished triple-digit growth of the company, generating revenue and bottom-line success. • Ensured strategic enhancement within operating/delivery capacity, online visibility, catalog, and customer retention/conversion.

• I directed investors' business on leasable/shared spaces across functioning region’s supermarkets and delivered accurate reporting to the CEO on P&L. I strengthened relationships with landlords/tenants for property management of The Sultan Center group. My proudest achievements in this role were as follow: • Led 10M+ USD incremental revenue growth via TSC supermarkets’ leasing sub-investing spaces. • Ensured 95% property occupancy rate by spearheading 10 commercial properties’ portfolios in Kuwait/Bahrain and extending portfolio from 70,000sqm to 10,000sqm GLA within a year.

I tactically led multiple group projects, including store launch and renovation, online shopping, and commercial, operational, and supply chain projects. I have developed practical standards for a wide range of business operations, comprising rexecution, business/performance analysis, and reporting procedures. I devised strategic group and business plans, focusing on improving company’s credibility and strength. Following were my important strength in this role: • Created business governance standards for board meetings, committees, and reporting as Board of Directors Secretary. • Updated Group Managing Director and Board of Directors Chairman with end-to-end execution of group-wide projects within five countries through reports.

•Reporting to the Group Managing Director with full P&L accountability for the company •Responsible for the strategic direction and the day to day operations of the company including 17 restaurants operations in 4 countries, marketing, supply chain and support services (HR, IT, Finance) •Managed franchising acquisitions with 5 new franchises from 3 different countries •Expanded the company from 9 restaurants in 1 country with in-house concepts, to 17 restaurants in 4 countries with 5 new franchises •Redefined the company operating model for new systems, controls, and multi-country structure and operations

I cooridnated end-to-end business activities for 10 supermarket retail stores in Jordan and five across Oman, while initiating four new stores. • Revamped organisation’s framework and developed back office and retail systems. • Converted underperforming operations into profit, mitigating 50% loss and raising 23% sales and 22% margin.

•Reporting to the Managing Director on new country development projects •Led the projects for green-field new country development in Bahrain and Lebanon •Responsible for site selection, country research, feasibilities and assessment

•Reporting to the Managing Director on all issues related to information technology, telecommunications, and organizational improvement and change management projects •Led the complete overhaul and modernization of systems and networks for the company with introduction of ERP systems, Web-based customer facing systems and GIS managed real estate solutions •Led the design and implementation of the Kuwait Free Zone network and systems, with full telecommunications solutions and services provided to companies operating in the free zone •Led the business planning yearly process for the company and introduced new change programs related to Balanced Score Card strategy planning and management model