Marwa Sherif

-Responsible to create and lead centralized and standardized global framework which is scalable and auditable to ensure all regulatory and process change requests are supported with corresponding learning activity. -Ensure the global training framework and training portfolios are aligned with demanding change environment and maintain over time as processes, procedures and technology change. -Lead and develop global training framework with objective to identify learning requirements and goals within various business partners and stakeholders group based on target audience and content complexity. -Drive L&D best practice improvement projects that assist the business in meeting operations and service target. -Conduct comprehensive training impact assessment and identify training needs for complex regulatory and non-regulatory changes. -Support delivery on “book of work” projects primarily leading efforts related to training design and implementation. -Streamline, consolidate and standardize L&D processes where possible. -Create various types of training outputs from instructor led materials to web based trainings to provide exceptional training offering required for managers, checkers and other specialized roles. -Identify and close gaps in procedures and existing training with continues improvement overtime. -Lead the global training specialist team and ensure they are fully equipped with the requisite process knowledge to perform to operational management standards. -Ensure all learning events are tracked via LMS and generate meaningful and user friendly MIS (management information system).

- Responsible in ensuring GMT’s compliance with relevant regulatory bodies and clients, both internal and external, required process and procedures. - Responsible for updating and maintaining Cabin Crew Operations Manual-E section 11, Aviation First Aid and Associated Computer Based Assessments. - Responsible for Maintaining GMT Trainers professional Development Process, Including Induction of new Joiners. - Working hand in hand with Design and Development team to ensure the designed Courses ( Ab-initio, Recurrent, Return to work, First Aid at work Place, Pilot First Aid, Leadership courses, Coaching sessions) are compliant with set standards of Regulatory bodies and standards are reserved in preparation for external Audits. - Deliver training to the highest quality standards adhering to the group frame work/lesson plans and departmental KPI’s - Create an environment conducive to learning ensuring the consistent achievement of customer satisfaction at all levels and proactively respond to feedback. - Establish and maintain effective open and transparent collaboration and communication channels with peers and key contacts in other related disciplines - Submit regular activity, status and other reports to the line manager for review to maximize efficiencies with the department.  Working on various projects to create, design, conduct and deliver training courses designated to develop team members and employees performance, hence increasing overall productivity and efficacy of the trainee. - Work on delivering tasks related to several yearly projects such as Safety and Emergency procedure licensing programs (yearly project)

-Manage resources in quality and timely manner towards Emirates cabin standards. - Responsible for general safety and security: verification of legal and mandatory documents, team knowledge, communication of Air Crew instructions, crew fitness to operate. - Professional Image: Promote Lifestyle & Brand leadership ensuring the fulfilment of company standards, promote brand loyalty among passengers and crew. - Documentation: Provide guidance, direction and feedback to team members on their on-board performance, inter-departmental communication towards standard operating procedures and product development. - Service Delivery & Customer Experience: Grant a genuine interest in customers’ experience during the journey by the team members; encourage company’s values and flexibility to adapt service behaviour meeting customers’ expectations.