Marwa Mubarak

Directed operations of 16 pharmacies & beauty outlets with 110+ staff. Opened 9 new branches across Al Ain & Dubai, from feasibility study to launch. Achieved above 50% sales growth LFL during tenure by implementing innovative sales initiatives and customer-focused strategies. Introduced new OTC & prescription programs, boosting patient satisfaction & loyalty. Ensured 100% DOH audit compliance and implemented SOPs for regulatory standards. Developed budget control & inventory optimization systems, reducing waste by 20%. Partnered with Marketing & eCommerce teams to drive omnichannel expansion. Built training & coaching programs that improved staff retention and performance. Awarded Best Area Manager (2025-2024-2023)

Co-founded Dawasina Pharmacy, overseeing daily operations and ensuring compliance with DHA regulations. Led full pharmacy operations, including licensing, staffing, and DHA compliance. Delivered strong customer engagement & patient counseling, enhancing trust and loyalty. Managed procurement and negotiated with suppliers to increase profitability. Oversaw insurance claims & approvals, ensuring accuracy and efficiency. Launched community health campaigns to promote wellness and safe medication use. Trained staff in customer service and compliance standards. Successfully managed inventory and licensing, leading to a streamlined operational process.

Directed daily pharmacy operations, dispensing, and clinical counseling. Ensured full compliance with DOH regulations and licensing requirements. Implemented inventory control systems, reducing expired stock. Built relationships with local doctors and patients, driving higher prescription sales. Achieved 30% increase in OTC sales through promotions and upselling strategies. Supervised and mentored junior pharmacists and assistants.

Dispensed prescriptions under DOH regulations with accuracy and safety. Educated patients on drug interactions, dosage, and chronic disease management. Supported store manager in KPI achievement, compliance checks, and sales reporting. Assisted with stock management and monthly audits.

Rotated across inpatient, outpatient, and oncology pharmacies under HAAD supervision. Conducted clinical pharmacy support including medication reconciliation and patient counseling. Participated in antibiotic stewardship programs ensuring rational use of antimicrobials. Assisted in formulary management, procurement, and inventory for hospital pharmacy. Collaborated with healthcare teams to improve patient outcomes. Gained experience in handling critical and specialized medications.

Managed front desk, appointments, and patient communication. Processed insurance claims and approvals with accuracy. Maintained patient records and supported billing operations. Coordinated with dentists, nurses, and management for smooth workflow. Delivered excellent customer service, enhancing patient satisfaction.

nine problem sets, 50 program & final project .