marwa hafiz

coordinator + remote human resources administrator

About

I’m a person who is highly motivated and passionate about administrative business in general. Also, consistently recognized for troubleshooting skills. I have 3 years experience about management and Human Resources. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. I’m looking forward to start working with people that prefer to see a business highly organized, competitive and perfectly performed.

Country

egypt

City

egypt

Industry

marketing and advertising

Skill

customer service, analysis, office administration, management, sales, budgets, time management, coordination, telephone skills, office management, microsoft office, invoicing, receptionist duties, administrative assistants, administrative work, data entry, fax, administration, teamwork, secretarial skills, negotiation, troubleshooting, communication, call centers, human resources, photoshop, adobe acrobat, team motivation, social media marketing, project management, customer satisfaction, recruiting, training, leadership, translation, adobe photoshop

Experience

coordinator + remote human resources administrator

pioneer vision group bowling city group

2016-6 - Present · 10 yrs 4 mos

office coordinator

benefit marketing agency

2013-10 - 2014-6 · 9 mos

* My mission: * Backing, supporting and co-ordinate business departments for achieving their Goals. * Keep the momentum " Better Performance and Efficiency ". * My Duties: * Monitoring Employees attendance. * Budgeting and managing petty cash. * Organizing GM schedule. * Managing, updating and achieving UGO's. * Sending and receiving UGO's email. * Updating sales contracts. * Supervising weekly schedule. * Preparing Designer's schedule. * Prepare data for designers and sales. * Receiving UGO's montage, color, separation files and films. * Customer Service ( Greeting * Customer calls * Periodic Survey ). * Managing Promotional Emails.

customer service

ridesafely.com

2012-5 - 2013-6 · 1 yr 2 mos

* Job Duties: * 1 * Attracts potential customers by answering product and service questions * suggesting information about other products and services. * 2 * Opens customer accounts by recording account information. * 3 * Maintains customer records by updating account information. * 4 * Resolves product or service problems by clarifying the customer's complaint * determining the cause of the problem * selecting and explaining the best solution to solve the problem * expediting correction or adjustment * following up to ensure resolution. * 5 * Maintains financial accounts by processing customer adjustments. * 6 * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * 7 * Prepares product or service reports by collecting and analyzing customer information. * 8 * Contributes to team effort by accomplishing related results as needed.