Marut Dilawari

Growth Path: Apr 16- Present: Business Head (Upper North- Punjab, Haryana, HP) - VP Apr 14- Mar 16: Hub COO (UPW & UPE) - VP Apr 09- Mar 14: Head – Sales/ Operations (Haryana Circle), Additional VP Initially, I was a part of the core team involved in launch of TATA Docomo during early years, with the role involving setting up national processes for Sales & Distribution. Subsequently, I handled entire GSM roll-out for Haryana including design & execution of the network footprint. Moving on, I was handpicked to be given the challenging task of turning around the circles of UP-E/ UP-W/ UK. This entailed detailed studies and identifying areas of possible improvement to design & drive strategies to rationalize costs and re-engineer & automate processes. I then moved into my current role that involves end-to-end responsibility of driving P & L for Punjab, Haryana and HP. I am engaged in designing the strategy roadmap & overseeing implementation of initiatives across sales, distribution, network, customer services, finance and operations among other functions. Upper North has been the top performing business unit for TTL in the country. During the tenure, I have successfully handled effective engagement & management of the workforce.Top Rating in 6 out of 8 appraisals at TTL . |Annual revenue of 1100 cr INR| EBIDTA 250 cr INR| 250 employees| 7 million customers

Here, I was responsible for complete project roll out pan Punjab and Haryana along with subsequent accountability for achievement of the topline revenue and EBIDTA for the year. As a part of my role, I also dealt with market challenges to streamline operations and manage profitable growth. A critical part of my role includes monitoring and driving Customer satisfaction index for the shopper and creating a shopping experience. I gained extensive know how with respect to
 retail industry business dynamics to worked towards creating a seamless supply chain infrastructure. People management was another key aspect of the role. I was responsible for attracting, developing and retaining the best retail talent. Designing SOPs, defining processes and implementing standardized procedures was also a part of my role here.

Growth Path: Apr 06 – Nov 07: Zonal Business Head (Chandigarh) Jun 05 – Apr 06: Zonal Business Head (Ambala) Jan 03 – Jun 05: Regional Sales Head (North Haryana) I initiated tenure with the responsibility as Regional Sales Head for a part of Haryana and grew into larger roles involving the entire business responsibility for Chandigarh, the biggest zone in Punjab circle. During the tenure, the regions that I led won several accolades including the Best Zone award in CSD functions for FY-06 for Chandigarh Zone and the Best Zone for FY-05 for Ambala Zone. I was rated as an Exceptional Contributor for 3 years, Significant Contributor for 1 year during the four appraising cycles at Bharti Enterprises. A feather in my cap includes recognition by Sunil Bharti Mittal with achiever’s award for outstanding growth of Bharti in 2004.

Growth Path: 2001-2003: District Operations Head 2000-2001: Location Head 1999-2000: Deputy Manager 1997-1998: Assistant Manager 1996-1997: Executive These years were highly enriching and full of learning for me. Key contrbutions include acting as a ore team member for launch of telecom services and establishing a distribution channel in major towns of Haryana in the year 1996. I was also a part of the work group set-up to plan and launch prepaid distribution channel for Escotel in Haryana.

Growth Path: 1995-1996: Area Manager 1994-1995: Management Trainee These were early years of my career. During these formative years, I gained hands on experience to areas including customer engagement, business development and market dynamics.