Marty Chan

- Managing the full-lifecycle of ERP projects including business requirements gathering, project planning, implementation, monitor and control, risk handling, project roll-out and post-launch support to ensure a streamlined process - Creating project documentation (project plans / status report / FDS) with business processes, workflows, and user stories to support project goals - Collaborating with Infrastructure, Development, UX/UI, QA teams to ensure project deliverables were aligned with business requirements in a timely and professional manner - Arranging System Integration Testing (SIT), User Acceptance Testing (UAT) with comprehensive test cases to ensure quality deliverables - Conducting User Training for frontline users and operation support team with user manual and tutorial videos

My Responsibilities include: - Managing the full-lifecycle of Web/App projects including business requirements gathering, project planning, implementation, monitor and control, risk handling, project roll-out and customer validation to ensure a streamlined process - Communicating and negotiating with clients on technical issues and, provide efficient and practical solutions - Creating specific customer documents with high standardisation including functional specifications, high level technical specifications, UAT testing plan, etc. - Providing timely support to customers to meet customers satisfaction by answering inquires, resolving matters and issues

My Responsibilities include: - Arranging business meetings with new / existing clients to upsell company's digital services with an achievement of over 50% increase in annual sales - Identifying clients’ business goal and gathering project requirements to provide recommendation and implementation on business process improvement - Carrying out research on market and industry trends to provide eCommerce Consultation / Digital Marketing Recommendation - Planning Project Resource Allocation and monitoring progress - Establishing project structure and workflow specified for different projects

My Responsibilities include: - Carrying out market research and SWOT analysis on online/offline educational business in Hong Kong and Mainland China - Participating in User Acceptance Test (UAT), identifying areas of improvement and giving suggestion for boosting sales - Optimizing the UX/UI of website and implementing the solution through Wordpress CMS - Creating Digital Marketing Materials including social media post and YouTube promotional videos for platform promotion - Performing Search Engine Optimization (SEO) for the newly created eCommerce platform