Martin Nestepny

• Established and managed Sensoneo’s U.S. operations, driving growth and market presence. • Oversaw business development and partnerships, enhancing financial performance and strategic alignment. • Supervised personnel and operational activities, ensuring efficient execution of company goals.

• Led global procurement and supply chain governance, optimizing sourcing strategies and vendor frameworks. • Collaborated with HR to enhance organizational design and hiring standards, driving people and scale readiness initiatives. • Established subsidiary governance to ensure compliance with legal and audit requirements while maintaining risk management protocols. • Implemented cross-region efficiency programs focusing on standardization, automation, and cost productivity across shared services.

• Oversaw overall project delivery in the DRS/TBS Division, ensuring high performance of project teams. • Managed stakeholder relationships to align project goals and expectations effectively. • Spearheaded process improvement initiatives to enhance project delivery efficiency. • Aimed to harmonize project delivery processes, driving better results for the teams.

• Led the end-to-end delivery of the Ireland Deposit Return Scheme (Re-Turn) for Sensoneo's IT solution. • Coordinated cross-functional teams across product, engineering, hardware, finance, and operations. • Managed client governance, reporting, risk and change control to ensure project milestones were met. • Aligned Sensoneo Leadership and client's stakeholders to maintain project scope, quality targets, and timelines.

• Led the end-to-end management of the SAP Stream for a complex transformation and migration project. • Collaborated with the Account Leadership Team to ensure alignment and strategic direction. • Managed a diverse team of offshore and onshore resources from four different companies. • Oversaw stakeholder and escalation management while maintaining financial responsibility for the SAP Stream.

• Accountable for managing Application Services projects across Europe, ensuring timely delivery and client satisfaction. • Engaged in business development, driving sales initiatives to expand service offerings. • Collaborated as a member of the Account Leadership team, contributing to strategic decision-making. • Held financial responsibility for sold Application Services projects, ensuring profitability and budget adherence.

• Led the delivery of high-quality support services across Europe, ensuring adherence to contractual SLAs and KPIs. • Managed staffing and governance processes to optimize team performance and service delivery. • Implemented risk and issue management strategies to proactively address challenges and enhance service reliability.

• Led the definition and implementation of core delivery operation processes, including Incident, Change, Problem, and Configuration management across multiple zones. • Acted as Global Performance Manager for SLA fulfillment of global Tier1 SAP systems with over 20,000 users. • Served as the first escalation level for mission-critical incidents, ensuring 24x7 support and collaboration with global experts.

• Defined and executed capability strategy based on key trends and demand within the technical domain. • Led workforce planning initiatives, collaborating with R&R and PLE leads to develop comprehensive capability development plans. • Chaired semiannual capability meetings, fostering collaboration among key stakeholders and ensuring alignment on action plans.

• Led a team of over 120 FTEs as a BDC Service Manager, ensuring effective service delivery and quality assurance. • Managed financial aspects, including contract changes and service level reporting aligned with SLAs/KPIs. • Oversaw team sizing and attrition management, fostering collaboration between delivery centers for improved performance.