Martin Mai
Film Set Background Work
About
KYC / Due Diligence professional with experience in customer onboarding, payments and risk assessment within the iGaming and fintech environment. Native German speaker (DACH) with professional English, supporting customer verification and onboarding in regulated markets. Background in KYC, CDD and Enhanced Due Diligence (EDD), contributing to AML compliance and structured due diligence processes. Focused on clear documentation, efficient onboarding and risk-aware customer due diligence. Based in Malta and open to opportunities in KYC, Due Diligence, AML Compliance and Risk within iGaming, fintech and payments.
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Malta
Machinery
KYC, CDD, EDD, AML, Due Diligence, Onboarding, E-Payments, iGaming, Debt Collection, Jira, Bank Withdrawals, Internet-Banking, Fraud Prevention, Microsoft Excel, Safer Gambling, Projektmanagement, Enterprise Risk Management, Pivot Tables
Experience
Film Set Background Work
Various Malta Film Productions
Мальта
Background work for international film and television productions filmed in Malta. Experience working in professional on-set environments requiring reliability, punctuality, patience, and the ability to follow direction under production schedules. Native German speaker with experience in English-speaking productions, including one small speaking role.
Customer Service Agent - DACH Market
Greentube Malta
Malta
Handled high-volume player queries via Live Chat and Email for the German-speaking market. Supported Payments troubleshooting (deposits/withdrawals) and escalations with Risk and Payments teams. Supported KYC / EDD follow-ups, document requests, and verification related queries in line with internal procedures. Used Jira / Confluence / Outlook/ Teams for case tracking, internal updates, and closure discipline.
Customer Support Executive
MERKUR GROUP
Malta
Sportsbetting/Online Casino Support Reference contact: TL Boris Kohrt - b.kohrt@merkurbets.com
Novum Bank Ltd - Customer Service Officer (Fraud / Collections)
Novum Bank Group
Malta
Managed sensitive customer cases via phone/email/chat, ensuring accurate documentation and structured follow-up. Supported documentation review and verification steps as part of case handling and internal checks. Assisted with disputes and fraud-related cases with Operations, maintaining clear internal notes and evidence handling. Contributed to improving internal procedures and case workflows. Reference contact: Operations Manager Jürgen Schwarz-Weis - +356 9997 0027
Customer Support Executive
Tipster Sportwetten
Ta’ Xbiex, Malta
KYC, Payments, AML, Operations Support in Sportsbetting
Customer Support Agent
Rabbit Entertainment Group
Gzira
Online Casino Customer Support via Livechat and E-mails. KYC,RG, CDD Reference contact: CEO(former)Tal Zamstein - tzamstein@gmail.com
Education
TU Bergakademie Freiberg
Process Engineering and Material Science
Martin Mai's Contact Information
Phone
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