martín cerón

* Responsible for: * Keep tight focus on customers wants and needs, identifying customers business drivers, strategy and business objectives. * Act as an HP point of contact for all Enterprise Services customers or prospects. * Act as a Single point of contact to the HP Technical Solutions Group. * Act as a peer connection to the Sales Force in all HP, integrating the broader HP to a Solution * Enable all Consulting and Integration activities needed to get a business. * Major tasks: * As Client Principal I was responsible for understanding the customer’s business, the vertical industry (e.g., Manufacturing, Finance, CME, SLED and Federal), and strategizing Customer Initiatives so that I could led solutions that meet the customer’s business need. Responsible for Spanish Speaking Countries in Latin America.

* Responsible for: * Understanding Customers business drivers (internal and external), Customer strategy, Customer business objectives, customer pain points, customer desired state. * Leading the End to end Customer Relationship Management * Lead the Customer Engagement process * Assess and enhance on the Solution Design process * Ensure the Solution Delivery and implementation * Ensure billing of services * Accountable for sales, gross profit and revenue in a monthly basis. * Main areas of services were: * IT Management Processes * Defining, Designing and Implementing IT Architectures. * IT Infrastructure Library (ITIL) process definition and implementation * IT Optimization Workshops for customers in Banking, Insurance, Oil and Gas, Industrial Sector, * Automotive and Government institutions * IT Optimization Consulting services, * Server Consolidation and IT Processes Optimization services.

* Responsible for: * Supporting mainframe operating systems such as: MVS/SP, MVS/XA, MVS/ESA, OS/390 and zOS Operating Systems * Planning, acquisition and installation of hardware and software for IBM internal Account in Mexico. * Support to Mainframe environments supporting IBM Mexico internal operations. * Support to Mainframe environments supporting customers operations. * Coordination of SW and HW acquisition and installation for outsourcing accounts. * Meetings with line management to properly plan and execute acquisitions and implementation for next years. * Meetings with top management to present Key Process Indicators * Performance management and optimization for IBM's operating systems as well as for outsourcing accounts. * Planning and implementation of operating systems updates and upgrades.

Native Language: Spanish Mexico Additional Languages: English USA Activities and Societies: Debate team to update educational programs.