Martina Reda

Conducting out-bound calls to promote bank products ,including credit cards and personal loans,with a focus on effectively communicating product value to ensure activation and customer usage. Managing to end-to-end application process from securing the client's signature to submitting applications through the system for final approval by the management. Staying constantly updated on all bank products,services,internal systems and policy changes to provide accurate and up-to-date information to clients. Demonstrating broad knowledge of the bank's offerings,including accounts and digital services to support customers comprehensively and professionally.

Handle a wide range of customer inquiries and complaints related to accounts,loans,installment -based credit cards ,ensuring high levels of client satisfaction and issue resolution . Provided full support across all banking services,including account opening,product inquiries and complaint management for various customer segments. Worked efficiently on banking systems such as CRM, Oracle flexcube and Oracle Banking payments, ensuring accurate data entry and transaction processing. Maintained up-to-date knowledge of all banking procedures and regulatory up dates to deliver precise and compliant service at all time.

Contacted potential clients to promote educational courses with exclusive 50% discount,focusing on understanding customer needs and matching them with suitable programs. Maintained ahigh conversion rate through persuasive communication and deep knowledge of course content ,pricing and enrollment procedures. Followed up with interested leads to ensure registration, resolve queries and support them throughout the onboarding process.