martin moraal

* Responsible for software delivery (VAS, Revenue management systems, Routing and Big Data): * Portfolio and Roadmap management * IT and VAS Development * Support (3rd line) * Maintenance (preventive, correcective, evolutive) * Supplier Management * Ownership of Programs and Projects

* Responsible for software delivery: * Development * Support (3rd line) * Maintenance (preventive, correcective, evolutive) * In a domain structure consisting of 4 domains: * Enterprise Integration (middleware) * Revenue management * CRM (sourced) * ERP (sourced) * Retail Billing (sourced) * EI (Enterprise integration) (partly sourced) * BI * VAS * Fixed * Vendor Mangement for (out)sourced domains

* Responsible for software delivery: * Development * Support (3rd line) * Maintenance (preventive, correcective, evolutive) * In a domain structure consisting of 4 domains: * Enterprise Integration (middleware) * Revenue management * CRM * ERP * BI

* Responsible for software delivery: * Development * Support (3rd line) * Maintenance (preventive, correcective, evolutive) * In a domain structure consisting of 2 domains: * Enterprise Integration (middleware) * Revenue management

* The program manager Billing and Integrations is part of the IT/Solutions development organisation and is responsible for the functional ownership of IT applications in the area of billing, customer provisioning, customer relations management and revenue assurance. * Responsibilities: * Project design, development and integration * 3rd line support * budget and roadmap management for Orange Nehterlands * Link with Orange group (France Telecom) on technical IT roadmap * Supplier management

* Program manager Solution Integration projects * Program manager software and network development projects for product area ‘wireline’ multi service (telephony, datacom, multi media and packet backbone) solutions. * Responsibilities: * Execute development ‘total’ projects and meet product development requirements including ‘FOA’ (first customer deliveries). Total projects consist of several sub projects in and outside Ericsson. * Manage set-up of projects in complex political environments. * Customer satisfaction (delivery, quality, performance, cost). * Budget and forecast (money, volume and competence). * Escalation and exception management. * Support the local markets towards there customers. * Handling of customer management relations (exception management

Overall responsible for project execution of network integration projects towards major telecommunications operators worldwide with a regional focus

* Programme execution for the following major projects: * Voice network Telfort fixed (completed 1/10/97). * Mobile network Telfort (phase 1, completed 31/12/98). Including Civil Works and Siteconstruction (with a construction company as partner). * After sales support services (contracting, performance reviewing and escalations management)

* Responsible for the quality and availability of the services offered by RAM Mobile Data. * Specific responsibilities and tasks: * Management of the support and maintenance organisation (setting-up organisation, processes, procedures and supplier contracts and SLA’s). * Manage suppliers (equipment and services suppliers) * Network surveillance, security and maintenance. * Sales support for SLA’s, including customer contract negotiations. * Support of customer service department. * Internal IT department (IT for primary processes like billing). * Acquired contract for Operations & Maintenance operator (Callmax).

* Responsible for a sales support unit in the area of Networking, Office automation and Network management. * Acquisition and execution of IT service contracts. * IT organisation consultancy for customers. * Network management for the internal (DEC-office) network * Consultancy for IT organisations (operations and support)

* Worked onboard of submarines in various operational positions (professional Naval officer’s career): * Navigation officer. * Head of Operational Service. * First Officer. * Operational School * Responsible for the operational integration of the (than new) long range (towed array) sonar system in the weapon-control-system of the Walrus-class submarines. * Production, implementation and evaluation of functional specifications for submarine weapon-control-systems

* Customer and Partner relations management * Business development support