martin keating

Produce a daily summary of performance for the Area Directorate for a number of stakeholders including TfGM, Network Rail and the Area Performance Teams. Provide analysis of peak strengthened services within the North West to local PTEs. Deputise for the Performance Manager at a number of internal and external meetings. Carry out cab rides in order to identify performance risks. Analysing and identifying root causes of PPM failures and work in conjunction with area teams and Network Rail to action improvements. Provide training on BUGLE (Train Performance Software) for frontline managers. Investigate SPIRs after significant incidents and identify opportunities to mitigate future delays. Aid Client & Stakeholder Managers and Customer Relations by providing performance analysis. Assist Piccadilly depot with train plan to cover for shortages as an Emergency Conductor.

Assisted the Area Performance Managers in matters regarding train performance and analysis. Reported station faults to contractors for rectification. Analysed identifiable trends in audit scores and informed appropriate parties such as the Station Manager Teams. Represented Northern Rail at various stakeholder venues on a regular basis. Carried out station visits to identify issues and provide solutions.

Worked in a team producing periodic reports of train performance for stakeholders including senior management, local PTEs, and the Strategic Rail Authority. Provided statistical analysis for Area Managers and Customer Services to support improvements in our train service. Monitored train punctuality and reliability on a daily basis. Reported service recoveries and force majeurs to the appropriate bodies. Prepared Passenger Charter information and ensured that Charter figures were displayed at appropriate locations.

* Worked in a team accounting for Conductor’s revenue. * Compiled financial reports for audit purposes. * Updated General Managers and Train Managers on a daily basis. * Communicated with Payroll on a regular basis with regard to Conductor’s commission. * Responsible for the ordering and receiving of change for the Travel Centre. * Assisted Travel Centre staff by selling tickets and dealing with customer enquiries.

The role of the RCSM is to engage with the wider community including schools, further education, social groups including charities and the socially disadvantaged to ensure that Northern is part of their community. I also act as a facilitator for the station adopters as well as encouraging greater use for stations and identify opportunities in developing and enhancing stations and turning redundant station buildings into community hubs of activity.