Martin Cabrera

Regional Learning & Change Manager – Latin America & Europe | Regional Leadership | Organizational Change & Operational Performance Partner with executives and stakeholders to align training with organizational transformation goals. Serve as regional lead and SME in global learning & change projects (High Revisit Remediation, Global CE Onboarding, CRISP, NCR Cash Recycling Knowledge Transfer Strategy). Design and execute quarterly training and change adoption agendas (classroom, virtual, asynchronous) aligned with field demand, product launches, and organizational priorities. Implement structured onboarding programs that reduced new-hire time-to-productivity and accelerated adoption of new processes and technologies. Lead and develop instructor teams across Argentina, Brazil, Colombia, Mexico, UK, Spain, Italy, France, and Germany; responsible for training and change strategy supporting 3,000+ Customer Engineers. Collaborate cross-functionally with Field Services, GTS, FSC, and Sales to validate technical and change content, (acting as the primary technical authority for ATM Cash Recycling and Multivendor service readiness), supporting go-to-market activities and business transformation. Drive digital-first initiatives that lowered logistics and printing costs while increasing reach via LMS and Microsoft Teams. Build and maintain Power BI dashboards and SharePoint reporting to provide transparency on key metrics (fill rates, evaluations, first-time-fix, adoption impact). Key achievements: Improved first-time fix rate and reduced service revisits through targeted training and change enablement initiatives, resolving chronic skill gaps in high-complexity Cash Recycling hardware. Achieved 85% participation in critical training cohorts during peak demand. Launched a global learning newsletter and hybrid training models, delivering ~20% annual cost reduction and expanded adoption reach.

Regional Learning & Change Manager – Latin America & Europe | Regional Leadership | Organizational Change & Operational Performance Partner with executives and stakeholders to align training with organizational transformation goals. Serve as regional lead and SME in global learning & change projects (High Revisit Remediation, Global CE Onboarding, CRISP, NCR Cash Recycling Knowledge Transfer Strategy). Design and execute quarterly training and change adoption agendas (classroom, virtual, asynchronous) aligned with field demand, product launches, and organizational priorities. Implement structured onboarding programs that reduced new-hire time-to-productivity and accelerated adoption of new processes and technologies. Lead and develop instructor teams across Argentina, Brazil, Colombia, Mexico, UK, Spain, Italy, France, and Germany; responsible for training and change strategy supporting 3,000+ Customer Engineers. Collaborate cross-functionally with Field Services, GTS, FSC, and Sales to validate technical and change content, (acting as the primary technical authority for ATM Cash Recycling and Multivendor service readiness), supporting go-to-market activities and business transformation. Drive digital-first initiatives that lowered logistics and printing costs while increasing reach via LMS and Microsoft Teams. Build and maintain Power BI dashboards and SharePoint reporting to provide transparency on key metrics (fill rates, evaluations, first-time-fix, adoption impact). Key achievements: Improved first-time fix rate and reduced service revisits through targeted training and change enablement initiatives, resolving chronic skill gaps in high-complexity Cash Recycling hardware. Achieved 85% participation in critical training cohorts during peak demand. Launched a global learning newsletter and hybrid training models, delivering ~20% annual cost reduction and expanded adoption reach.

Delivered end-to-end learning solutions for NCR Worldwide Customer Services and partner companies across the Caribbean and Latin America (CALA) region. Designed, facilitated, and localized training programs to ensure technical readiness, customer support excellence, and operational performance, acting as the foundational technical authority for critical product rollouts. Key Responsibilities: Designed and facilitated blended learning programs (classroom, virtual, on-the-job) for Customer Engineers, managers, and partner staff. Served as the first certified Subject Matter Expert (SME) for NCR Cash Recycling technology (BRM/GBRU) in the CALA region, architecting the initial knowledge-transfer strategy for Level 2 Support, internal learning teams, and field technicians. Partnered with Field Services and Business Units to identify skill gaps and translate them into targeted learning interventions. Developed training content (presentations, manuals, job aids, e-learning modules) aligned with global standards and localized to Spanish/Portuguese. Supported onboarding, continuous development, and remediation programs for field engineers. Acted as consultant for managers and stakeholders regarding learning strategy and employee performance improvement. Key Achievements: Improved service quality metrics (first-time fix, customer satisfaction) through targeted technical and soft-skill training. Successfully cascaded complex proprietary Cash Recycling expertise across the region, building a highly specialized technical workforce capable of sustaining strict SLA requirements. Supported regional expansion by preparing partner companies with tailored training programs. Implemented virtual training solutions years before they became industry standard, reducing travel costs and increasing reach. Recognized multiple times for knowledge transfer excellence and impact on employee performance.

Provided field technical support for ATMs, self-service banking terminals, servers, networking equipment, and Teradata systems. Ensured high availability and service quality for major banking and retail clients in Argentina and the broader region. Key Responsibilities Installed, configured, and maintained NCR ATMs and self-service banking solutions. Performed preventive and corrective maintenance on servers, networking infrastructure, and Teradata equipment. Diagnosed and resolved hardware and software issues, minimizing downtime and ensuring compliance with SLAs. Supported bank treasurers and IT staff on operational queries, system configuration, and cash management processes. Executed module replacements, software upgrades, and field retrofits to ensure product reliability. Collaborated with technical support and escalation teams to solve complex incidents. Key Achievements Consistently achieved high first-time fix rates, reducing repeat visits and improving customer satisfaction. Recognized for technical expertise across multiple product lines (ATMs, servers, networking, Teradata). Acted as a reference technician for peers, contributing to knowledge sharing and field readiness. Gained hands-on expertise that later supported transition into Learning & Development roles.