martin bowler

senior consultant

About

Enterprise Architect that is focused on Key Performance Indicators that drive a customer's business, maximize profits and lower costs.

Country

united states

City

minneapolis

Industry

telecommunications

Skill

telecommunications, ivr, call centers, voip, contact centers, cisco technologies, saas, salesforce.com, vendor management, avaya, enterprise architecture, project management, integration, management, avaya technologies, business analysis, cti, key performance indicators, enterprise software, cloud computing, netsuite, crm, solution architecture, call routing, cost benefit, telephony, routing, cisco, cost analysis, aspect, nortel

Experience

telecommunications engineer

allstate

2000-1 - 2004-1 · 4 yrs 1 mo

Built and supported complex insurance based call centers using Cisco and Avaya technologies with inbound volume of 100,000+ calls per day.

chief operating officer

trubalance health

2014-7 - 2015-7 · 1 yr 1 mo

Acted as liaison between the business and development to develop a complex work flow process for wellness care, which entailed identifying all KPIs to promote increased sales to care providers across the country, as well as working directly with stakeholders to ensure that business is optimized for profitability.

icm and avaya engineer

aol time warner

2004-1 - 2005-1 · 1 yr 1 mo

Designed and maintained complex Cisco ICM routing solutions for AOL call centers throughout the country.

engineer and developer

ibm

2005-8 - 2011-1 · 5 yrs 6 mos

Designed and Maintained complex Cisco ICM routing solutions for Sprint call centers around the globe. Built key performance indicator routing models to ensure efficient routing and maximize profits.

implementation manager and business analyst

five9

2011-1 - 2014-7 · 3 yrs 7 mos

Implement SaaS for contact center solution and consultation services to new and existing clients. Create project plan, provide project management, design and configuration, operations support for newly deployed contact center customers and optimize business process to maximize profits.

telecommunications developer

u.s. cellular

1996-8 - 2000-8 · 4 yrs 1 mo

Built IVR and CTI technology for US Cellular's call centers.

senior consultant

five9

2015-7 - Present · 11 yrs 3 mos

Five9 (NASDAQ: FIVN) is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With extensive expertise, technology, and an ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.