Martha Constantinou

• Managed end-to-end employee and customer onboarding: documentation, system setup, process tracking and stakeholder communication. • Maintained and updated employee records in Workday (HRIS), ensuring data accuracy across the employee lifecycle. • Generated operational reports and performance dashboards to support management decision-making. • Supported internal compliance documentation, policy adherence, and audit-ready record-keeping. • Coordinated scheduling, resource planning, and cross-departmental workflows to maintain operational efficiency.

• Coordinated HR processes including onboarding, training scheduling, and employee lifecycle management using Workday. • Ensured data integrity across HRIS systems and maintained compliance with internal policies and local labor regulations. • Managed procurement operations: vendor sourcing, contract coordination, purchase order tracking, and cost management. • Collaborated with international and cross-functional teams to align processes, documentation, and reporting standards.

• Oversaw daily customer support operations: team scheduling, KPI monitoring, performance reporting and coaching. • Led onboarding and training for new team members; served as escalation point and cross-functional liaison. • Identified and implemented process improvements that reduced resolution times and improved customer satisfaction.

• Supervised and mentored support representatives; resolved escalated cases and introduced workflow changes that measurably reduced complaints.

• Managed administrative tasks including casting logistics, permits, vendor contracts, and budget tracking. • Ensured smooth day-to-day production operations through effective coordination of timelines. • Supported project delivery by maintaining organized schedules and communication with stakeholders. • Developed skills in project management, negotiation, and logistical planning in a dynamic startup environment.

• Organized and coordinated a variety of events, workshops, and student showcases. • Managed scheduling, logistics, and resource allocation to ensure smooth operations. • Maintained high-quality standards throughout all events, enhancing participant experience. • Developed strong organizational and communication skills while working in a dynamic environment.

An interdisciplinary BA examining how cities function and grow, combining the humanities, social sciences, and spatial sciences. Emphasizes themes such as sustainability, diversity, safety, and governance, with practical research and fieldwork. Develops skills to analyze, design, and enhance urban life.