Marta Canatário

• Multitask between client phone calls, arranging appointments, and planning schedules; • Organize and maintain online company files, monthly invoices, and other digital documentation; • Create and update the companies' spreadsheets with a 100% accuracy rate; • Complete assigned tasks with 100% efficiency and 5 start ratings from every client; • Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude; • Review and edit client's written work for grammar, tone, voice and creative quality;

Led and performed in daily entertainment activities, including dance shows, themed performances, and interactive games for both children and adults; Taught group classes in hydro-gymnastics, dance, and aqua-based fitness, promoting health and engagement among guests of all ages; Organized and facilitated sports tournaments and games for adults such as beer pong, football (soccer), beach tennis, and water sports competitions; Delivered high-energy kids’ programs, including face painting, interactive storytelling, creative crafts (e.g., "build your own aquarium"), and baking workshops; Ensured guest satisfaction by creating a fun, inclusive, and safe environment while adapting activities to a diverse international audience; Collaborated with a multidisciplinary team to plan weekly activity schedules and ensure smooth execution of all entertainment events; Performed nightly as the lead dancer and theatre performer in high-energy shows, contributing to choreography, costume coordination, and stage presence to entertain large audiences.

• Interpret verbal communication from one language to another, and act as a medium where language barriers exist; • Consecutive interpretation in the L2, L3 and L4 areas; • Over 2000 hours of consecutive interpretation; • Interpretation of medical matters, emergency departments such as 911, Poison Control Center, Suicide and Crisis Lifeline, Police Stations, ER; • Interpretation of Insurance, Financial, Banking, and Legal matters (Detention Centres, Shelters etc); • Deep knowledge of medical, insurance, legal, financial and banking terminology (401k, stock market and life insurance calls) - including federal, state and governmental programmes like Medicare, Medicaid, ACAS, Citizen's Advice, AHCT, SNAP, Universal Credit, WIC, HealthSource RI, HUSKY Health Program, NHS among other governmental and non-governmental food, medical and financial aid programs.

• Marketing Internship specialized in Copywriting and SEO, blending creative content creation with strategic optimization to enhance the brand's online visibility and engage its audience. • My responsibilities include producing compelling written content for various digital platforms, incorporating targeted SEO practices to improve search rankings, and analyzing content performance to inform future strategies. Additionally, I create engaging brochure content and design visually appealing materials that effectively communicate our brand message. • In the realm of email marketing, I craft persuasive copy and design eye-catching templates to increase open rates and conversions, ensuring our campaigns are both impactful and cohesive with our overall marketing strategy. • This role allows me to develop a deep understanding of how effective storytelling and technical SEO can work together to drive results, leading to significant increases in web traffic and engagement. • Through hands-on experience, I hone my skills in keyword research, SEO analytics, and crafting narratives that resonate with target demographics, as well as designing brochures and executing email marketing campaigns that capture attention and drive action. • This internship provides a comprehensive foundation in Digital Marketing, emphasizing the critical interplay between Copywriting, SEO, and email marketing in achieving marketing objectives and boosting brand presence.

• Helped with set-up, execution and break-down of entertainment events ranging from 20-person birthday to 200’s-person weddings and christenings; • Entertained and maintained a section of 20+ children in a fast-paced environment; • Maintained positive attitude and excellent customer service while performing as different types of characters from beloved child series/movies.

• Answered approximately 50+ calls per shift in a friendly and courteous manner; • Identified customer’s needs, clarify information, researched every issue and provided solutions; • Built sustainable relationships and engaged customers by taking the extra mile; • Promptly escalated/routed calls to appropriate personnel/departments when necessary.

• Serviced 50 hotel rooms daily; • Strong ability to handle work and staff pressures in a fast-paced environment; • Team player with excellent interpersonal and customer service skills.

• Managed the smooth running of the CEO’s office, ensuring efficiency and professionalism; • Increased office efficiency by 25% by overhauling the company’s filing system; • Answered and screened 20+ telephone calls daily while taking messages with a high degree of accuracy; • Organized monthly meetings and the logistics, including scheduling, preparing facility, and organizing materials in binders for attendees; • Maintained 100% confidentiality of all communications and documentation according to company policy; • Recruited 10+ seasonal workers; • Promoted products in multiple trade fairs.

The course emphasized a practical aspect, incorporating exercises in every module, ongoing portfolio construction, and a culminating project that involved a genuine briefing from the Delta Q brand. Concluding the training, I developed a comprehensive Digital Marketing Plan from the ground up, prioritizing a well-defined strategy before delving into the execution of Digital Marketing tactics and tools. Throughout the course, I engaged in a thorough analysis of various Case Studies showcasing strategies employed by Portuguese brands. This insightful exploration informed my approach in the Final Project, where there was a simulation of an agency environment. This final undertaking mirrored real-world scenarios, complete with an authentic brand briefing and mentor guidance, providing a hands-on and immersive experience.

This Bachelor's Degree allowed me to demonstrate a grasp of the evolution of the international system and global changes as human activities. To possess knowledge of key conceptual and analytical tools in Political Science and International Relations. Apply diverse concepts, theories, and methods to analyze theoretical and practical issues within the international system and global society, acknowledging their limitations. I constructed logical arguments, supported them, and engaged in critical thinking. I was able to reflect on the ability to assess their learning process critically and welcome constructive criticism. Exhibited an international perspective, considering historical and comparative analysis and recognizing intercultural issues. Integrated acquired knowledge, understanding, intellectual abilities, and transferable skills into addressing academic and/or professional challenges.