Marta S.

Provided guidance and training to junior staff members on various aspects of internal and auditing practices. Maintained relationships with key stakeholders through continuous monitoring practices. Collaborated with auditors from other Lines of Businesses to develop strategies for successful completion of audit engagements. Managed multiple projects simultaneously while ensuring adherence with established timeframes. Responsible for the planning and reporting of the audit activity. Utilized a variety of software applications such as Microsoft Suite, Alteryx, and internal dashboards to complete audit activities. Lead effective operational audits of various Commercial Banking functions which evaluated processes, procedures, and internal controls for control weaknesses as well as compliance with applicable laws and regulations. Maintained effective communication with key stakeholders regarding audit status updates throughout all stages of the audit cycle. Identified and communicated audit findings, technical matters, and opportunities for improvement throughout the audit lifecycle. Conducted annual risk assessments to review current environment and identify potential areas of weakness which may require further focus. Researched current industry trends, best practices, and emerging technologies related to audit activities.

Developed understanding of business operations, financial reporting processes, and internal control systems. Performed detailed audit procedures, including tests of controls, substantive testing and analytical review to ensure compliance with accounting standards and regulations. Demonstrated strong problem solving skills by identifying discrepancies between actual results versus expected results during audits. Created audit workpapers documenting the scope, objectives, methodology used, tests performed, results obtained, observations noted, and any other relevant information related to the audit process. Reviewed, documented, and tested internal controls by evaluating compliance with laws and regulations. Drafted audit findings for senior management review and developed recommendations for improvement. Documented results of testing activities and audit reviews according to professional standards. Developed recommendations to strengthen internal controls and improve operational efficiency. Managed multiple tasks simultaneously while meeting tight deadlines. Identified process improvement opportunities within the businesses.

Audited variety of internal documents, procedures, and reports using standard protocols. Communicated effectively with stakeholders throughout the organization regarding audit progress updated. Managed the end-to-end audit activity. Developed audit programs and testing procedures to achieve objectives. Conducted interviews and shadowing with management personnel to assess the effectiveness of current processes and internal controls. Identified potential risks associated with operations and provided recommendations for process improvements. Responsible for the end-to-end audit activity; completed data analysis, audit testing, audit work papers, and audit reports for internal review. Compiled test results into comprehensive audit reports detailing findings and conclusions. Conducted issue validations on audit findings. Assisted with risk management projects across the organization, such as business resiliency and disaster recovery plans.

Advised key personnel within the organization on best practices for submitting accurate information when applying for new licenses. Analyzed customer requirements to determine which licenses were necessary for their business operations. Collaborated closely with colleagues in other departments to coordinate activities related to license processing. Provided customer service support throughout the entire licensing process, responding promptly to inquiries and resolving any issues that arose. Conducted extensive research into state-specific regulations to ensure licenses were compliant with local laws. Developed relationships with key contacts at relevant government agencies, enabling smoother processing of applications. Maintained an up-to-date knowledge of industry trends and changes in applicable laws or regulations affecting licensure processes. Managed a database of current licenses, tracking expiration dates and updating records as needed. Created comprehensive reports on license status and renewal dates to ensure timely renewals. Identified potential areas of improvement within the existing licensing system, then developed solutions accordingly. Generated regular progress updates on pending license applications for senior management review. Ensured all paperwork was completed accurately prior to submission by verifying details against original source documents. Managed pre- licensure education and annual continuing education for all eligible employees within the organization.

Developed and maintained filing systems for confidential documents and records. Screened incoming telephone calls, routing to appropriate personnel. Assisted executive management in making informed decisions by providing timely and accurate administrative support. Maintained calendars and schedules to set appointments for management team. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner. Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint. Maintained database of client contact information with accuracy and attention to detail. Managed office supplies inventory and placed orders when necessary. Provided administrative support to executive management, including scheduling meetings and managing calendars. Prepared client documents, such as proposals, invoices, and estimates. Proofread documents for grammar accuracy prior to submission. Built and maintained relationships with vendors and other external contacts. Processed incoming mail and distributed to relevant departments or individuals. Communicated with clients regarding their project needs and goals.

Conducted regular performance reviews with employees to assess progress towards goals. Managed daily operations of the branch, including staffing, budgeting, and customer service. Coordinated promotional activities across multiple channels to drive sales growth. Worked with clients to provide them with the best products that met their financial needs. Handled daily transactions as requested by customers. Performed specialized tasks, such as notarizing documents, traveler's cheques, money orders, and official checks. Conducted daily audits of the branch. Performed conflict resolution between customers, staff members, and other stakeholders when necessary. Created innovative strategies to increase customer satisfaction. Monitored office supply needs with consistent inventory checks and requisition approvals. Implemented and enforced corporate and departmental policies and service standards. Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance. Drafted and monitored employee scheduling to support effective resource allocation.

Managed the flow of clients through the store. Assisted clients with choosing the proper products for their specific needs. Ensured the store was well organized and properly sorted. Established a strong client base and customer relationships. Confirmed that the clients were satisfied with their products and services received. Maintained and verified the inventory.