Marta S.

Billing Analyst @ Air Products

About

Professional with experiences as account manager for big international brands and companies, currently working as billing analyst. I have a Master's degree in Marketing and Management, and a Bachelor's degree in Economics and Entrepreneurship. Native Ukrainian and Russian speaker, fluent in English, with an intermediate Spanish level. I am stress resistant, with high level of self-control, problem solver, perfectionist, responsible, curious, motivated, and customer-oriented person. I can work both as a leader and as a team player. Communication and negotiations are my strongest skills, I consider myself emphatic, with analytical thinking and well organized. Passionate about fencing, horses, mental growing, travelling, and dogs. Keywords: IT, sales, SaaS, cloud, SAP, customer service, customer support, software, consultancy, finance, project management, account management, innovation, digital transformation, customer experience, customer journey, customer success, marketing, social media, bank.

Country

Spain

City

Barcelona

Industry

Chemicals

Skill

Performance Marketing, Optimization, Key Performance Indicators, Marketing Campaigns, Customer Satisfaction, Customer Success, Customer Relationship Management (CRM), Social Media, Project Management, Competitive Analysis, Account Management, Accounting, Marketing, Foreign Languages, Customer Retention, Customer Experience, Customer Engagement, Strategic Planning, B2B Marketing, Digital Marketing

Experience

Billing Analyst

Air Products

2020-10 - Present · 6 yrs

Barcelona, Catalonia, Spain

- Financial Month/Year -end closing. - Responsible for executing department tasks to achieve team goals. - Investigation and resolution of customer disputes, adhering to Billing Service Level Agreements - Issue debits and credits as required - Utilize external customer portals to web customer invoices - Perform and adhere to SOX compliance requirements. - Adhere to documented Global Process standards for Billing and Dispute Resolution - Adhere to documented region, business and/or customer specific process Job Aids - Work closely with other Shared Business Services groups, Business and Sales Support - Communicate and resolve cross-functional process issues - Actively support & participate in projects commissioned to create, update or enhance Billing, including mergers, acquisitions, divestitures, and SAP releases.

Customer Service Specialist

CPM CX Centre

2020-1 - 2020-7 · 7 mos

Barcelona, Catalonia, Spain

Airbnb Project (Covid affected) - Acknowledging and resolving customer complaints - Providing support with technical and travel issues of customers when using the platform - Helping with transactions, payments, payouts and refunds - Solving problems with bookings, cancellations, last-minute inconveniences and other trip difficulties - Communication with customers through various channels (English and Russian languages) - Compliance work around the content policies of Airbnb - Maintaining a positive, empathetic, and professional attitude toward customers at all times

Senior Client Account Manager - L’Oréal: Vichy, La Roche-Posay

OSD Group

2016-7 - 2017-10 · 1 yr 4 mos

Kyiv

- Participation in the development of a consumer communication strategy - Project coordination: email marketing, content marketing, questionnaire input, logistics of materials, contact center - CRM platform adaptation (coordination, IT tasks defining, testing) - Social media management - Preparation of project documentation, budgeting, communication with contractors, control of payments

Account Manager - MasterCard

TMA Ukraine (ADV Group)

2015-8 - 2016-7 · 1 yr

Kyiv City, Ukraine

- Writing, editing and approving materials for posting on Facebook and MasterCard website - Development and preparation of offers to the partners - Organization and realization of promotional projects, including digital projects - Support of the clients' existing partners (more than 100 companies) and involving new ones in the premium program - Formulation and drafting of terms of reference for project teams (lawyers, creative, production, logistics) - Preparation of project documentation, budgeting, communication with contractors, control of payments

Project Manager Business Development

New Axis

2011-4 - 2014-12 · 3 yrs 9 mos

Kyiv, Kyiv City, Ukraine

- Search and attraction of new clients, work with existing clients on outdoor advertising projects - Interaction with clients: negotiating, contracting, control of advertising campaign, supervision of client projects, consulting, maintenance, budgeting of the project - Preparation of target programs with selection of partners (outdoor advertising) all over Ukraine - Management of accounting (invoices, appendices, certificates of work performed, Tax invoices) Engaged client: "Internet Party of Ukraine" (Darth Vader), parliamentary elections - October 2014. Advertising company - throughout Ukraine (24 regions)

Executive Assistant

ARCPROSPECT International Foundation

2009-5 - 2011-3 · 1 yr 11 mos

Kyiv - USA

- Market research of Europe and East countries - Analysis of competitors - Development and realization of advertising strategies - Preparation of presentation materials - Preparation of monthly reports to shareholders