marsha schiessler

* Review accounts and determine if legal action should be pursued or referred to a collection agency * Prepare files and send them over to the attorney’s office * Create payment arrangements for members who have been referred to our attorney’s office * Correspond with the attorney’s office on a daily basis * Communicate with members regarding delinquency, and explore what options are available * Assist in review and processing of fraudulently obtained loans * Review accounts that belong to deceased members and determine the appropriate course of action

* Processed customer deposits, cash withdrawals, and account payments * Entered member data to open new accounts * Loan application entry and preparation used for underwriting * Provided customer service on a customer to customer basis * Cross sold bank products and services including loans and credit cards

* Correspond with members regarding payment history, affordability, and refinance options * Created payment arrangements for members with account delinquency * Acquired repossessed automobiles processed for auction * Redrafted written procedure manuals and training materials for new employees * Prepared refinance reviews that were submitted to senior management * Ordered repossessions and initiated legal claims while gathering documentation to support * Sent reminder notifications and initiated follow up contact with members

* Trained all new employees on computer software and member service skills * Researched new software changes while writing and developing procedures based on future and current changes * Organized and facilitated training sessions for all employees at companywide meetings * Worked with other departments to find training desires and assisted in requesting upcoming sessions

* Spoke with members regarding payment history, affordability, and refinance options * Established payment arrangements for members with account delinquency * Investigated and resolved instances of fraudulent transactions on member accounts * Prepared refinance reports and submitted to senior management. * Sent reminder notifications and initiated follow up contact with members

* Processed member deposits, cash withdrawals, and account payments * Performed branch balances several times daily * Responsible for branch inventory * Entered member data to open new accounts * Loan application entry and preparation used for underwriting * Provided customer service on a member to member basis * Cross sold credit union products and services including loans and credit cards

* Processed member deposits, cash withdrawals, and account payments * Entered member data to open new accounts * Loan application entry and preparation used for underwriting * Provided customer service on a member to member basis * Cross sold credit union products and services including loans and credit cards

* First point of contact for clients’ accounts receivable inquiries and research * Handle incoming phone calls and emails from clients and support staff * Communicate with clients regarding delinquency and explore what options may be available * Document phone calls and actions completed in collections software * Regular phone and email correspondence with attorneys and support staff * Provide attorneys with Accounts Receivables Report on a monthly basis * Record payments received on Daily Cash Sheet * Process ACH and Wire payments * Process payments for third party collection efforts * Disburse checks for third party collection efforts * Account reconciliation for third party collection efforts * Prepare and process client invoices * Complete miscellaneous tasks and projects as assigned