Marri Sweta

1)Part of the global Client Services team for cross-border global payments team and collaborate with the Operations and Production support team in the Global Payments Business to help provide clients with accurate and timely support. 2)Provide Clients with day-to-day support, manage complex investigations escalate, and engage appropriate global team members to determine and arrive at resolutions. 3)Assistance with integration of IT systems (API, FIX, customized solutions, inhouse platforms) 4)Develop strong product knowledge and work with the global client services team to document and build the internal knowledge base. 5) Monitoring Azure tickets with the production team to ensure client technical problems are solved. 6) UAT Testing and providing sign off for new features and Enhancement for our internal platforms like CSI and StoneX payments

Interpret and analyze the Financial market requirements and provide right resolutions and workarounds in specific situations by using Refinitiv Products like Eikon and Datascope Ability to speak to our clients intelligently and use critical reasoning skills to identify the problem and solution quickly. Maintain a log of queries and follow inquiries through to resolution and close the ticket when completely resolved in Salesforce Coordinating with various Refinitiv departments (Technical Support, Content, entitlements, feed support, sales, training) and Account Managers to resolve client questions/problems. Worked as Queue Manager handling distribution of the cases, Resolution Checks, and Email Inbound Activity Handling escalation cases and mentoring colleagues

• New Customer Acquisition & Account Development • Conversion of leads received through various marketing channels • Achieve revenue targets in line with team/organizational objectives • Customer Relationship Management and Key Account Management • Generation of leads from LinkedIn

Associate Analyst (Risk Management) at Ernst & Young • Validate the requirements for the conflicts check with the engagement teams requesting the check, covering issues such as transactional, relational, advocacy and commercial considerations • Prepare a well thought out analysis of the issues identified in the conflict check requests along with results and present them to engagement teams • Communicate with the engagement teams regarding the firm’s need for complete and accurate client and related parties information and the need to initiate the conflict check process based on service offerings • Analyze the conflict results and summarize its content for engagement team review • Work with members of the Global conflicts network and other senior Risk Management leaders to resolve potential conflicts issues relating to cross-border engagements • Review and analyze conflicts results to determine if engagements highlighted as a conflict require additional review • Involved in user acceptance testing (UAT) and training processes • Facilitate monthly meetings to document requirement, communicate process changes and explore potential solutions