Marques Mason

- Supported high-volume bar operations by restocking inventory, preparing stations, and enrusing seamless service during peak hours - Set up visually appealing decorations and displays to increase customer base and increase overall revenue - Collaborated closely with bartenders and management to ensure smooth operating and resolve arising issues - Assisted with inventory and product rotation to reduce waste and optimize usage

- Delivered high-quality customer service in a fast-paced environment, managing 50–100+ daily guest interactions with professionalism, accuracy, and attention to detail. - Resolved customer concerns promptly and professionally, supporting a positive guest experience and repeat business. - Executed shift checklists, inventory restocking, and cleanliness standards, showing reliability and strong attention to detail. - Applied targeted upselling techniques to increase average check totals by promoting premium beverages, limited releases, and add-on items. - Used active listening and needs-based selling to guide customers toward products that matched their taste, boosting overall revenue per shift.

- Conducted comprehensive job analysis to enhance key roles within the organizations - Developed detailed job descriptions for vacant roles within the organization - Designed training directives for newly acquired employees

- Supported students in achieving their collegiate goals through personalized guidance and resources. - Streamlined document organization for efficient access and management of files. - Developed and fostered relationships with students, teachers, and counselors to create a supportive learning environment. - Assisted students with final projects, essays, and reports, enhancing their academic success.

Worked as a team member on the line preparing food for customers