Marlyne Schaffter

As a Product Owner, I lead the development and strategic direction of Vizx2/Fenoz and AviaTor, two innovative tools that empower Law Enforcement Agencies in their fight against CSAM. I collaborate closely with our Scrum Master and Product Developer to guide the development team, prioritize features, and ensure our work aligns with agile principles. My role extends beyond product development: - I’ve taken over Account Management, maintaining close contact with all our customers to ensure their satisfaction and long-term engagement. - I oversee and help shape our Marketing Strategies, bringing forward ideas to enhance visibility and impact. - I manage relationships with our partners and resellers, ensuring alignment and mutual growth. - I actively contribute to Sales and lead generation, helping expand our reach and impact. - I regularly present at conferences, conduct product demos, and promote awareness of how technology can support the global fight against online child exploitation.

As a Product Owner, I lead the development and strategic direction of Vizx2/Fenoz and AviaTor, two innovative tools that empower Law Enforcement Agencies in their fight against CSAM. I collaborate closely with our Scrum Master and Product Developer to guide the development team, prioritize features, and ensure our work aligns with agile principles. My role extends beyond product development: - I’ve taken over Account Management, maintaining close contact with all our customers to ensure their satisfaction and long-term engagement. - I oversee and help shape our Marketing Strategies, bringing forward ideas to enhance visibility and impact. - I manage relationships with our partners and resellers, ensuring alignment and mutual growth. - I actively contribute to Sales and lead generation, helping expand our reach and impact. - I regularly present at conferences, conduct product demos, and promote awareness of how technology can support the global fight against online child exploitation.

This position involved managing the DACH market (Germany, Austria and Switzerland) and the French market for an e-commerce fullfillment company. I was responsible for all clients in our most important logistics Warehouses (Radial in Germany and various French ones). Via our Ticketing System Freshdesk and Phonecalls, I was a crucial link between the company and its customers (B2B), ensuring a satisfactory experience at all stages of the fullfillment process. I worked closely with Account Management, even taking a few tasks from them, to familiarise with the individual customers and their profiles. The meetings I held with the customers happened in various laguages, such as German, French, Spanish and English.

This position involved managing the DACH market for smart Europe GmbH, specifically for the smart #1 and #3 electric car models. In this role, I was responsible for customer support (B2C & B2B) at various stages through Chat, E-Mail and Calls, including Pre Sales, Sales and After Sales. I was the main point of contact for customers, providing assistance and coordinating various aspects such as car registration, state subsidies, and bug and error resolution. In addition, I was responsible for handling breakdown requests for both individual customers (B2C) and business customers (B2B). I also provided assistance in managing user accounts. In short, my job involved being a crucial link between the company and its customers, ensuring a satisfactory experience at all stages of the process.

Translated the Foundation Dossier and Sponsorship letter.

Worked six months in the department of Zusatzleistungen and supported people with mental and health issues in their finances. Worked other six months in the Corporate Development's department and assisted in various projects, doing protocols and preparing documentation for the Project Manager. In the last six months of the internship, I worked in the Communication Department and assisted in events, prepared the locations and updated the databank.

Multilingual Technical Support in French, English, and German via chat and email. Through the use of JIRA I managed issues efficiently and helped users navigate the Evernote app. My expertise laid in analyzing logs, resolving synchronization issues, and addressing general inquiries about the app.

Teaching English to Chinese students between 12 and 18 years old. I was preparing the material for classes, organising games and doing conversation classes.

During the refugee crisis of 2015 and 2016, Welcome to School was not an official firm but a project, in which I voluntarily participated as a Teaching Assistant to give lessons in German to refugees.

The BA in Applied Languages offers the possibility to become a language and communication professional who moves between languages, cultures and domains. The acquisition of outstanding language skills makes it possible to communicate effectively, both orally and in writing, in a multilingual context and at a professional level.

Traducción

The Kaderschule Zürich is a complementary training with the certificate title of Economics Specialist and offers to High School graduates the possibility to take lessons in: * Economics and Financial Accounting * Law * Microsoft Software * English and French After the six months of school, I started the internship at the SVA Zürich.

Exchange year with EF in Southport, England.