marlon barker

marlon barker

technical service manager

About

My background includes 25 years of experience in all areas of customer service including contract administration, new recruit training, assisting sales teams and field service reps identify correct parts for various trucks and buses.

Country

united states

City

chicago

Industry

automotive

Skill

continuous improvement, parts, customer service, process improvement, customer satisfaction, trucking, troubleshooting, six sigma, team building, supply chain, fleet management, automotive repair, automotive aftermarket, budgets, forecasting, manufacturing, project management, analysis, lean manufacturing, management, invoicing, microsoft excel, cross functional team leadership, access, team management, sales, inventory control, supply chain management, inventory management, pricing, training, purchasing, team leadership, logistics, operations management, kaizen, program management, product development, automotive, warranty, account management, truck, sales operations, leadership, sales management, negotiation, customer retention, contract negotiation, strategic planning, diesel

Experience

atp-inc

technical service manager

atp-inc

2013-12 - Present · 12 yrs 10 mos
parker hannifin

customer service specialist

parker hannifin

2002-6 - 2005-6 · 3 yrs 1 mo

* Responsible for managing MRP reports for several major manufacturing companies’ production departments. * Expediting emergency orders for the service side of these accounts. * Work with outside sales reps to resolve various customer service issues relating to purchase orders or invoices.

navistar inc

technical part specialist

navistar inc

2012-1 - 2012-11 · 11 mos

Identifying the location of parts through our computer systems using online catalogs for parts look-ups. Create parts list for customer requesting modification of trucks and buses based on sales codes provided by customers

navistar inc

supervisor technical parts support

navistar inc

2008-5 - 2012-1 · 3 yrs 9 mos

Supervise a grou p of thirteen analysts; ensure training of new emplyees, take part in interviewing potential candidates, create stocking parts list for trucks and buses, conduct TPM review at mid and end of year for direct reports, take disciplinary action on direct reports violate company policy. Create and maintain phone and shift schedules.

cnh industrial

technical parts agent

cnh industrial

2013-9 - Present · 13 yrs 1 mo

Education

lincoln technical institute

lincoln technical institute

automotive mechanics

1979-1 - 1980-1 · 1 yr 1 mo

marlon barker's Contact Information

Email

******@***.com

Phone

(**) *** ****

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