marlene venning

* Express Employment, Port Richey, FL * FGUA, Port Richey, FL: Customer Service Specialist, February 2018 – July 2018 * Heavy customer service, setting up/terminating service, billing. Helping customers efficiently, in a friendly yet professional manner in order to handle their issues and do my best to ensure they are satisfied.

* Ad-VANCE Talent Solutions, Bradenton, FL * Pasco County Florida Government, New Port Richey, FL September 2017 – November 2017 * Public Works Dept.: General Clerical. Duration 3 month contract * Job duties included processing employee timesheets, MS Word and Excel knowledge required * Heavy phone/customer service * Project Management Dept.: Project Coordinator III –November 2017 – February 2018 * Advanced clerical and accounting work. Duties included individual responsibilities as well as coordinating with a staff of engineers and supervision of support staff. * Supported engineers and staff in the preparation of design and construction contracts and Bid documents and the administration of same. * Coordinated with other departments to advertise construction projects. * Utilized knowledge and understanding of professional engineer and construction contract documents * Researched and maintained records and independently prepared permit applications, agendas and reports.

* Administrative Assistant to Project Managers, August 2018 – Present * Work closely with project managers planning projects and preparing documents. * Prepare financial and progress reports and communicate information about the projects to relevant staff. * Communicate requirements to relevant departments and employees to keep progress on track. * US Water Services Corporation facilitates the repairs and smooth operation of FGUA (Florida Governmental Utilities Authorities).

* Successfully managed, designed, planned, monitored, scheduled and coordinated * all office functions and activities for small software sales company * Supervised and managed all aspects of departmental projects * Monitored achievement of sales objectives and key performance * indicators * Reviewed and tracked daily sales reports * Prepared weekly/monthly sales summaries and reports * Handled escalated customer calls and complaints * Compiled internal and external customer communications * Liaised with finance, distribution and other departments * Planned and managed day to day operations for corporate office * Analyzed and organized work processes and procedures * Directed, allocated, monitored resources * Controlled accounts payable and accounts receivable * Liaised with partners, vendors, clients and external accountants * Maintained control of assets and inventory * Supervised office support staff * Processed all aspects of Payroll * Handled all aspects of Human Resources