Marky Yehezkiel

Managing Project Dept, Pre-Sales & Product Support, Tech Services Dept (ISP Business), Supply Chain Dept

- Appoints or approves the appointment of project managers. - As required, manage project managers and other project personnel (Plan, Resource, Direct, Monitor, Communicate) during the development and implementation phases. - Establish communication plans and roll out strategies for implementation and continuous improvement of processes. - Provide an assistance, advise, collect status information and get an agreement on standard project procedures with other senior management team who is assigned as project manager and/or project sponsor. - Manage in such a manner that promotes good team work and company objectives. - Through project managers, oversees project activity ensuring critical tasks are identified and target dates are achieved. - Participates in planning sessions as necessary to assist in determining project approach and overall time lines associated with project requirements. - Ensures quality standards are meet for projects overseen by the respective Project Review Boards/Project Owner. - Enhances core project management disciplines by ensuring that project managers and project leads are enabled to consistently deliver projects on-time, within budget, and with high levels of customer satisfaction. - Coordinates formal and informal project manager training. - Ensures quality standards are meet for projects overseen by the respective Project Review Boards. - Ensures that client needs are communicated clearly to other project managers and staff. - Ensures that client relations are maintained at the highest level through all phases of project planning and execution. - Ensures that project managers adhere to project management methodology and Project procedure and that appropriate tracking, reporting and communication take place. - Serves as a mentor/advisor on issues related to client relations, governmental regulation, project quality, project risk, issues resolution, conflict management, and safety.

- Manage project managers and other project personnel (Plan, Resource, Direct, Monitor, Communicate) during the development and implementation phases - Provides information regarding initial scope of the project to Project Manager - Helps Project Manager organize work into appropriate projects - Determines the reports needed by management to oversee the project - Helps Project Manager evaluate trade-offs during crashing, fast tracking, and reestimating - Resolves conflicts that extend beyond the project managers control - Approves or rejects changes or authorizes someone representing Project Manager to do so - Works with the project manager to monitor progress - Provides expert judgment to Project Manager - Receive updates and approve project changes from the project manager who is responsible for the immediate day to day project work - Responsible for determining the initial project scope, although the project manager is ultimately responsible for the official project scope within the project management plan. - Few Projects that already handled: a. Fleet Management System Senopati TM at PAMA KPCS b. Fatigue Camera and in Cab Camera at Thiess c. Fleet Management System MineLink at Darma Henwa Bengalon d. Fatigue Camera at MacMahon

- Manage the Technical Services Department with a staff of 20+ people with sub department as below : o Technical Support (the repair or customer services and facilities) o Network Operations Center (design, install and operate all network functions) o Communication Engineering (Survey and install network services). o VSAT Engineering (design, install and operate VSAT network) o Jakarta, Bandung and Sangatta operations (support all customers in these areas) o Help Desk (Customer care) - Set goals and objectives for the group. Plan and schedule all group activities - Monitor and report on all group activities. Produce monthly reports on all activities - Manage Technical Support in a manner that delivers good customer service, good quality work, effective and efficient - Manage Communication Engineering in a manner that delivers good service, good quality work, effective and efficient. - Manage VSAT Engineering in a manner that delivers good service in VSAT, good quality work, effective and efficient. - Manage Network Administration in a manner that delivers good customer service, good quality work, effective and efficient. Maintain a high state of reliability for customer connections, backbone network, and upstream providers. Insure that there is good backup protection and fallback - Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning. - Ensures acceptable levels of performance (SLA) in networked systems - Reporting to Management and make recommendation to management about network development and operations

- Developing project plans, goals, and budgets; identifying resources needed - Developing schedules/timeline to meet the target go live of the wireless infrastructure project - Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment. - Completes projects by coordinating resources and timetables with user departments, vendors and customer - working with cisco technologies using Cisco AP1572, WLC 2500, Prime Infrastructure, Cisco Switch to deploy mesh network to reach 100% operational area such as front disposal and hauling road for DT (CAT 789, CAT 777,Komatsu 785), Loader (EXH2500, PC 2000, PC 4000, 6015B) to support implementation minestar FMS

- Provide management, guidance and mentorship to NOC Engineer(s), NOC Technician(s) and NOC Systems Administrator(s). - Implement and cultivate a team environment that focuses on service levels, customer satisfaction, and productivity. - Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and project management. - Lead the remote management & monitoring of client infrastructure (BTS, Routers and Servers). - Manage the timely response and ticket closure of offline PCs according to contractual uptime SLAs; outbound phone support required. - Act as network liaison between client ISPs and/or IT Departments in order to expedite resolution - Requires general supervision and capable of handling intermediate assignments regarding technical projects. - Manage, execute, log and report break/fixes changes, service requests and support activities. - Manage upstream bandwidth using BGP and monitoring upstream

- Identify, categorize and respond to network problems. - Manage changes, upgrades, improvements and integrations. - Monitor and maintain network, servers and routers, including responding to tickets. - Work with other departments, upstream provider and customers to ensure network operations - Troubleshoot problems reported by users - Make recommendations for future upgrades - Perform network address assignment. - Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

- Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback and see problems through to resolution - Utilise excellent customer service skills and exceed customers’ expectations - Ensure proper recording, documentation and closure - Recommended procedure modifications or improvements

- installing and configuring computer hardware operating systems and applications; - monitoring and maintaining computer systems and networks; - talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; - troubleshooting system and network problems and diagnosing and solving hardware or software faults; - replacing parts as required; - providing support, including procedural documentation and relevant reports; - following diagrams and written instructions to repair a fault or set up a system; - supporting the roll-out of new applications; - setting up new users' accounts and profiles and dealing with password issues; - working continuously on a task until completion (or referral to third parties, if appropriate); - prioritising and managing many open cases at one time; - rapidly establishing a good working relationship with customers and other professionals

- Installing hardware and software systems - Maintaining or repairing equipment - Troubleshooting a variety of computer issues - Setting up computer security measures/antivirus - Configuring computer networks