mark williams

* Have a detailed and thorough understanding of the in-house platform management tools and their functionality. * Understand product specific software and hardware releases. * Assist in monitoring the release of the software to the target estates. * Day to day responsibility for SLAs and associated reporting. * Proactive management of all operational aspects of the trial. * Alert issues when trial KPIs are not met. * Main contact for support functions: Support Centre. Technical Operations team, Network Operations team, Field Operations Team. * Assist the product and operational teams with estate management of all trial estates. * Help ensure data integrity and availability of inventory, billing and Business Intelligence reports.

* A member of a close knit team, which were given the task of delivering the Companies’ first Skill with Prizes product tailored for the United States Market. * Chaired and participated in weekly conference calls with the client to understand any outstanding tasks on the Project * Liaised with Internal and External suppliers on the delivery of project deliverables. This mainly surrounded the distribution of Games Content and advertisement graphics. * Key contact for both Internal and External Personnel for the project and operational issues that arose. * Liaised with the client on a daily basis regards any on-going operational issues with the product. This portion was key, as it kept the client in total control of any issues. * Provided high level technical advice on product build to customer.

* A Dual role between May 2014 and October 2014 to assist with the timely handover of support duties. * To assist the VRS Production Team in the timely delivery of projects. * To own and manage specific client projects to completion: From kick-off, development of high level technical specifications and project plans, through the development lifecycle to release and handover to the client, completing with sign-off by the client. * Manage client requirements and expectations and be the day to day point of contact for clients during the project lifecycle to ensure their needs are met and that there is always a clear line of communication. * Provide assistance into the preparation of presentations for prospective clients. * Liaise with all VRS animation, programming and testing resources assigned to projects for which the Project Manager is directly responsible, to ensure that project deliverables meet the required client specifications and are delivered in a timely manner.

* Day to day monitoring of Service Level Agreements (SLA). * Primary contact for issues on the virtual sports platform including 3rd Party suppliers, customers and Inspired Contact Centre. * Providing Technical Advice to Key Stakeholders on the technology used to host the virtual sports platform on the Web, Mobile and Broadcast. * Project Delivery of streaming infrastructure to allow customers to “stream” virtual sports events onto mobile devices, namely https://iphone.paddypower.mobi * Planning, Creation and Execution of Software Deployments. * Creation and Management of customer and support related documentation (Helpdesk Support Documents, Service Escalation Processes etc.) * Delivery of training to customers, 3rd Parties and Inspired Contact Centre Staff.

* To assist the VRS Production Team in the timely delivery of projects. * To own and manage specific client projects to completion: From kick-off, development of high level technical specifications and project plans, through the development lifecycle to release and handover to the client, completing with sign-off by the client. * Manage client requirements and expectations and be the day to day point of contact for clients during the project lifecycle to ensure their needs are met and that there is always a clear line of communication. * Provide assistance into the preparation of presentations for prospective clients. * Liaise with all VRS animation, programming and testing resources assigned to projects for which the Project Manager is directly responsible, to ensure that project deliverables meet the required client specifications and are delivered in a timely manner.