Markus Stumpe

𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻𝘁𝗼 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 Alyza revolutionizes customer interactions with AI: Alyza understands your customer service by transcribing, analyzing, and evaluating every contact – whether by phone, email, chat, or social media. We transform unstructured information into clear, qualitative KPIs such as contact reason, resolution rate, and customer satisfaction. These precise metrics create transparency, enable continuous process optimization, and drive automation – leading to significant improvements in customer satisfaction and revenue growth.

AIntensify: Revolutionizing Customer Interactions with AI AIntensify is a leading innovator in omni-channel customer interaction technology. Our AI-powered platform analyzes all customer interactions across channels like calls, emails, chats, and more. In doing so, we transform unstructured information into clear, qualitative KPIs such as the reason for contact, the resolution rate, and customer satisfaction. These precise metrics create transparency, enable continuous process optimization, and promote automation, leading to a significant increase in customer satisfaction and revenue of up to 25%.

We are Cruisewatch, an investor-backed cruise startup based in Germany. Since 2016, we have been striving to innovate the travel business. Our current goal is to digitize travel agents and experts around the globe. Our data-driven and AI-based cruise technology simplifies cruise advice and smartens the sales workflow. For more information check out www.cruisewatch.ai.

As a lecturer, I lead practical projects where students develop virtual startups, learning key skills such as business modeling, team dynamics, legal aspects, and business case development. The project culminates in a pitch presentation of their startup ideas. I also teach Cross-Cultural Management, focusing on the challenges of internal cooperation and management across diverse cultural contexts, preparing students for global business environments.

Responsibility for all mainstream product managements which included the following tasks: ▪️ strategy, budgeting, planning, purchasing, product and pricing ▪️ design & implementation of differentiated hotel products ▪️ quality management and product development ▪️ management of major international digitization projects ▪️ led a team of 200 employees in Hanover and around 1.5k in the destinations

Responsible for hotel and flight product, contracting, pricing and content of different product managements including P&L responsibility, as Canary Islands, Turkey, Bulgaria, Eastern Mediterrannean.

Optimization of flight as well as hotel performance by variation of the marketing mix for all Western Mediterranean destinations, development and advancement of systems and control mechanisms to optimize corporate risks, leader of a team of 13 employees.

Intensive data analysis and implementation-oriented presentation, recommendation of actions to optimize results, cooperation in projects for the optimization of the revenue management, e.g. optimization of sales product control.

A dual system with a tightly-intertwined combination of theory and on-the-job practice. Five internships à three months in different departments at TUI Group gave me a good overview about the business and the different cultures and attitudes.