Markus Felix

Monitoring the performance of service providers to ensure efficiency and compliance Communication with warehouses and the shipping service provider to shorten order processing times and accelerate delivery speed Negotiating contracts and service agreements with logistics partners Analyzing and optimizing shipping methods and logistics services to improve efficiency Leading projects from issue identification to successful solution implementation Ensuring high-quality data management and accuracy for interactive dashboards

Managed global export shipments (LCL and FCL) from order receipt to final settlement Organized pre-carriage transportation and delivery to the terminal Prepared and dispatched all required documentation and billing Conducted rate negotiations with external and internal service partners Created quotations for customers based on cost and rate comparisons Identified optimization opportunities for key accounts to enhance delivery performance

Completed dual studies while gaining hands-on experience in logistics and forwarding operations