Mark Thompson

Enterprise IT executive responsible for strategy, operations, and transformation across core technology platforms, including database services, cloud infrastructure, data & analytics enablement, enterprise availability, and shared platform governance in a highly regulated financial services environment. Provide executive leadership for mission-critical technology services supporting enterprise applications and data platforms, with accountability for operational resilience, modernization, cost optimization, and scale. 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐒𝐜𝐨𝐩𝐞 & 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 • Executive accountability for 200+ resources (FTE and third-party) • Ownership of a $100M+ technology and operations portfolio • Partner to CIO, CTO, and CDO aligned leadership teams • Promoted from Senior Director → Executive Director → AVP in role • Scope expanded progressively to include additional enterprise platforms and governance functions 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 (𝐂𝐮𝐦𝐮𝐥𝐚𝐭𝐢𝐯𝐞 𝐒𝐜𝐨𝐩𝐞) • Enterprise Database Platforms & DBaaS: Oracle, DB2 LUW, SQL Server, Cassandra, Couchbase, YugabyteDB, and AWS native services • Cloud & Infrastructure Transformation: hybrid/cloud modernization, scalability, and resilience • Enterprise Availability Command Center: major incident, problem, knowledge, and availability management • Salesforce Center of Excellence: enterprise platform governance, standards, and enablement • IT Infrastructure Data & Analytics: telemetry, capacity planning, and operational insights • Agile Execution & Governance: enterprise agile execution practices, CoE, and tooling platforms 𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Established USAA’s enterprise DBaaS platform, enabling developer self-service and consistency • Reduced major incident frequency by 60%+, lowering enterprise disruption • Led the Enterprise Availability Command Center, improving response and executive visibility • Built and led high-performing, multi-layer leadership teams

Senior technology leader responsible for defining and advancing enterprise strategy across emerging and foundational platform domains, including API platforms, cloud readiness, AI/ML enablement, conversational platforms, and real-time data streaming. • Served as a trusted partner to the CTO and Chief Data & Analytics Officer, with executive-level reporting to the Chief Technology & Digital Office. • Led enterprise collaboration to align platform strategy with business growth, developer enablement, and modernization priorities. • Selected by executive leadership to lead a core capability acceleration pillar within USAA’s strategic transformation agenda. • Executed and scaled five enterprise technology proof-of-concept initiatives that transitioned into adopted platforms across the organization.

Directed mobile infrastructure platforms supporting USAA’s native iOS and Android applications, enabling secure, scalable, and high-velocity mobile delivery across the enterprise. • Led geographically distributed teams and implemented an agile operating model that improved delivery predictability and time-to-market. • Reduced annual mobile security costs by reshaping vendor strategy and renegotiating contracts, achieving a 75% reduction from initial estimates. • Modernized the mobile platform by modularizing 50+ shared frameworks, improving developer flexibility and significantly reducing build and test cycles.

Led enterprise data infrastructure platforms supporting big data, analytics, data integration, and high-volume data movement in a complex financial services environment. • Managed teams responsible for system administration, platform reliability, and performance optimization. • Expanded enterprise Hadoop infrastructure by over 200%, enabling advanced analytics and model development for data science teams. • Oversaw a $15M technology portfolio and multiple vendor contracts, including large-scale IBM enterprise licensing agreements. • Improved ETL throughput and execution performance by 30%+ through architectural redesign and grid-based compute strategies.

Provided architectural leadership across enterprise data integration, analytics platforms, and business intelligence solutions supporting insurance, operations, and contact center analytics. • Defined platform roadmaps, evaluated technologies, and guided implementation efforts aligned to enterprise strategy. • Designed a high-compute virtual desktop infrastructure (VDI) grid to support actuarial and analytical workloads, reducing reliance on specialized hardware. • Built a claims analytics data store enabling advanced scenario analysis and “what-if” modeling for business stakeholders. • Improved analytical query performance through optimized compute and platform architecture.

Senior technical leader responsible for enterprise data warehousing, analytics, and business intelligence solutions supporting banking, insurance, marketing, HR, and contact center operations. • Led end-to-end technical design and delivery of large-scale data and analytics initiatives. • Managed development teams, prioritized workloads, and mentored engineers to build long-term capability. • Partnered with business leaders and senior management to align analytics strategy with organizational goals. • Established a strong technical foundation that enabled subsequent growth into architecture and executive leadership roles.