mark scrimshaw

Claims Center Executive Management Team member accountable for all channels of material damage results across large Midwest Region. Responsible for the development and execution of field and virtual response models to achieve optimal harmony with productivity and indemnity accuracy. Oversight and relationship management for business partners and software vendors. Production of staffing, territorial alignment and CAT response strategies across multiple lines of business to support personal and commercial policy growth.

Executive team member responsible for personal, commercial and public sector business results across large Midwest region. Involved in the rapid design construction of claim delivery process and workflow enhancements to support efficiency, customer service and leadership development initiatives. Business lead in service delivery and relationship management for large Public Sector and National Account partners. Creation and implementation of frequency claim efficiency and cycle time reduction strategies to support rapid policy growth.

Claims leader for multi-state region with 130 employees and $400 million in written premium. Responsible for ensuring accurate reserving and resolution for all policy exposures. Significant emphasis on expense improvement with bodily injury large loss and PIP consolidation, combined loss ratio improvement in claims handling accuracy, identifying and improving on process impediments and establishing strategic initiatives to improve customer, independent agent and employee retention.

Claims leader for all claims field response encompassing 5 offices, 2 Service Centers and 80 employees. Responsibilities included implementation of organizational restructuring, accuracy and indemnity control, leadership development, Service Center performance improvement and building network partner and vendor relationships.

Held various roles and positions within leadership, primarily as the Claims Manager for a field claims branch with 35 employees. Responsibilities included accurate and timely settlement of open reserves, quality assurance compliance, employee hiring and training, data analysis, reporting and physical plant maintenance.

Claims leader for field response organization comprised of 165 employees and 2 Service Centers. Accountable for loss and expense based performance in property damage for all personal line, commercial line and specialty line products across 5 states. Significant emphasis on Service Center best practice compliance, organizational design, process efficiency improvements, efficient service delivery and indemnity quality control to support underwriting profit for $750 million written premium.

Activities and Societies: Funded and completed degree course work while working full-time as Manager Trainee at Albertson's grocery.