Mark Craig

Head of Cloud Services and Engineering Responsible for: >Cloud Solution Delivery >Cloud Platform Engineering >Cloud Operations

>Public Cloud Operations >Private Cloud Operations >Observability and Reliability Engineering

>Led strategy and implementation of modernized CI/CD tooling for 15+ globally distributed development teams and 60+ Java based microservices enabling 10X faster delivery. >Directed the test automation strategy for microservices development teams, of over 200 members, reducing Lead Time to Change from weeks to days. >Collaborated with a cross functional team to standardize, simply, and automate our secure software delivery lifecycle, reducing manual steps by 80%. >Developed an Internal Developer Portal to provide developers with self service golden paths which increased developer productivity and satisfaction.

>Established Site Reliability Engineering organization by leveraging SRE and DevOps practices to support Lexmark Cloud Services rapid growth. >Reduced MTTR by 70% and increased uptime from 99 to 99.95% in under 12 months by implementing improved incident management, predictive SLI based alerting, and better OnCall procedures. >Lowered per device infrastructure cost by 150% by optimizing a $5m infrastructure budget and enabling scalability of SaaS offering to 250,000+ connected IOT devices. >Managed platform engineering teams responsible for 8 Kubernetes clusters of 400+ nodes across 4 public data centers via agile and Infrastructure as code.

>Directed test automation strategy, processes and best practices for global IT organization resulting in 100% increase test automation coverage and 4x reduction in cycle time. >Leveraged ITIL standards to improve release management and change management processes, reducing incidents caused by change by 75%. >Managed quality assurance for global deployment of Dynamics 365 CRM. >Standardized test processes and tooling for enterprise ERP, PLM, and CRM systems reducing costs by $200k.

>Established an enterprise-wide delivery framework based on agile, project management, and service delivery best practices. >Partnered with the CIO and their executive staff to design and implement a unified delivery framework to enable the organization to meet their strategic goals. >Deployed the framework to 600+ IT employees across 10 offices worldwide. >Increased visibility by transitioning from Microsoft Project and Rally to ServiceNow’s PPM module.

Managed quality assurance and business analyst teams to insure high quality solutions delivery with exacting requirements. Provided effective “First customer” feedback to Lexmark Enterprise Software’s development teams. Solution architect on the design and implementation of multiple electronic content management and financial process automation solutions. Designed and deployed global Purchase Order automation solution Established global process standardization across multiple financial processes Led team of quality assurance test engineers and business analysts

Led the development of quality assurance processes in new IT group tasked with implementing Lexmark’s expanding software and solutions portfolio in Lexmark’s business. Applied agile development methodologies and test engineering to develop and manage the quality assurance processes and practices. Technical Product Manager - applying technical feasibility analysis along with business analysis to internal deployments of Lexmark's expanding software and solutions.

Co-Inventor and Co-Founder of the TrailKeg line of Pressurized Beer growlers and insulated drinkware. After a successful Kickstarter campaign we have continued to grow the TrailKeg brand and product line.

Product Development Managed development of version 5.0 of award winning SamePage software Generating over 1000 net new accounts in the first 12 months Integral in development of 4 versions of the SamePage software 1 Patents awarded with 4 pending Drove development, and the taking-to-market, of disruptive products in multiple product segments Capital financing Seasoned through multiple private placements and seeking venture capital Obtained $325,000 of grants and forgivable loans from the Commonwealth of KY Experienced pitching to private investors and angel investors Swiss Army Knife” for small to medium businesses

Responsible for the application, web components, and hardware platform development of SamePage. Conversion of current application to Silverlight platform Strategic business direction and relationship development

As Director of Finance and Operations I spent most of my time developing production procedures, company processes, and raising capital for the company. As a start-up and a growing business I devoted much of my time creating an infrastructure for the basis of the company. I largest job was the implementation of SAP Business One, which is an enterprise resource planning system for small to medium sized businesses.

Duties included administrative support for financial advisors including client service and maintenance.

After I left engineering I settled on Finance and moved to UK to finish up my degree. I found myself enjoying economics as well and proceeded to get a second major.

I spent a Virginia Tech studying Electrical Engineering before I realized that I wanted to pursue finance and entrepreneurship.