mark mciver

* Re-established - Computer and Network Services * Provided functional and technical support services, Troubleshooting and diagnosing hardware and software problems, including WAN, LAN, desktop, laptop, printers, faxes & PDA’s * Monitor Servers and event logs watching for vulnerabilities that may affect daily operations * Identified and removed computer Virus, Spyware/Malware and provide detection and prevention applications * Design and build Web Sites * Plan and implement Backup and disaster recovery processes and procedures

* Lead roles in managing several projects e.g. Server Acquisition & Builds, desktop reorg/move, integrate 140 new PC’s to the Call Center and provided an integral role in creating the Disaster Recovery Plan. * Project Management support – Tracking and reporting on project status, ensuring adherence to roles & time lines and ensure project expectations are being met. * Provide trouble shooting support in a 400+ seat Call Center. Supporting servers, desktops & laptops * LAN access Trouble Shooting, Create and administer Active Directory & Email accounts * Data Backup & restore for all servers using Backup Exec & manage offsite data via Iron Mtn. * Provide Hardware / Software testing, recommendations, repairs, acquisitions & installations * Design / Build PC’s & Servers.

* Consult with clients to implement “Best Practice” procedures, improvements, and upgrades * Provided hardware/software recommendations, acquisition, and installations * Design data storage servers and provide back-up, restore, and disaster recovery procedures * Provide Server/PC installation and repair, updates, patches, and maintenance along with Virus, Spyware and Malware detection and prevention applications * Liaison with DSL / Broadband services to coordinate installations and service of WAN

* Manage all day-to-day IT Operations, responsible for budget and equipment in excess of one million dollars, recruiting and managing, training IT support staff, Providing End User support services and Local Area Network Support Services. Consistently exceeding SLA (Service Level Agreements). * Design, build & maintain data servers, Email servers and application servers using multiple OS platforms with Compaq RAID 5 systems. * Aligned with Department Managers to understand clients’ needs and requirements so that appropriate parameters can be built into design and strategy of planned upgrades. * Liaison with outside clients, vendors and management in the procurement and acquisition, installation and testing of all IT related software and hardware along with major applications, servers, PC’s & backup systems. * Member of MBO (Management by Objective) program, continually exceeding objective goals developing a proven track record of achievements & accomplishments

* Performed desktop, hardware, software and LAN support to 600 End Users * Trouble shooting and repair PC’s and peripherals for Call Center Support Representatives * Exhibited strong analytical and troubleshooting skills along with enthusiasm for tackling complex problems * Planned and managed several hardware and software upgrade projects to hundreds of workstations * Developed a program using WINZIP to facilitate data migration process and store it on the network saving hundreds of hours of productivity time as well as thousands of dollars in data storage space * Provided group training in several MS applications including MS DOS Upper Memory Management * Acquire and maintain vendor support services * Oversee all in-house application installations and computer / peripheral distribution * Support Services Microsoft Applications - Works, Word, DOS, WFWG, Windows NT, Windows 98

* Provide extensive trouble shooting skills to assess and develop appropriate solutions to minimize impact on the Organizations productivity for 600 user facility. * Evaluate and maintain Network Services i.e. Data Backups/Restores, Manage Security Groups, create Network & Email Accounts in Active Directory & Exchange. Build and maintain Servers and VM’s (VMWare). Liaison with vendor support services to provide timely solutions to server and application outages. * Provide Application deployment & Inventory management with PDQ Deploy and PDQ Inventory. * Proactively research and develop solutions to extraordinary and complex Software & Network issues such as Remote Access, VPN, Wireless & Network related issues. * Support, test, implement and document procedures for using IPAD and Surface Pro systems and customized applications. * Proficient with Service Now Support Tracking Software. * Manage several IT related Projects including buildout of new Wing (wiring & network closet), Software application deployments, Physical Server conversion to Virtual!

From BU WebSite: Built on the core PMBOK® (Project Management Body of Knowledge) standards, this comprehensive certificate program empowers participants with the skills necessary to tackle the challenges facing their projects. A thorough study of everything from basic concepts to technical skills and real-world applications is provided. Participants receive comprehensive project management skills that are immediately applicable to their current job and future endeavors. They also receive the high-impact credentials and certification that the project management industry demands for career advancement. In addition, this certificate successfully prepares participants to sit for the PMP® exam.