mark iversen

* In the role of Design Studio Manager, served as trusted, strategic partner and direct report to VP of Design, assisting with day-to-day management of the 40-person Sonos Global Design Team (Industrial Design; User Experience; User Research). * In a Chief of Staff capacity, acted as a resource between VP of Design and Design Leadership/Managerial Teams. * Owned all areas (planning, budgeting, logistics, execution) of departmental projects and events, including team offsites and company-wide Design Open Houses. * Drove initiatives across the Leadership tier, including departmental goals and budgetary planning. * Managed all key departmental meetings, including scheduling, logistics, agenda coordination, minutes and actions. * Managed departmental communications, budget, vendor relations and PO/invoicing process. * Facilitated departmental onboarding in conjunction with hiring manager. * Used strong, well-nurtured relationships across all company departments to continually optimize across Design.

* Presided over a wide variety of high-level administrative responsibilities for the second highest producing team of mortgage bankers statewide, at one of the nation’s fastest-growing private companies. * Provided organizational and administrative support contributing to a 62% increase in loans closed in 2012 ($51MM) up from $32MM closed in 2011. * Maintained and tracked production pipeline of 20+ mortgage loans per month, each at a different stage of the process. * Controlled heavy daily volume of current and prospective client phone calls and emails. * Handled client communication for all in-process loans, including document gathering and archiving, weekly updates and closing coordination.

* Provided an expansive range of support for the President and executive staff of the U.S. distributor for one of the largest musical instrument producers in the world. * Granted full autonomy to manage multiple projects, both long and short-term, while simultaneously fulfilling daily responsibilities. * Scheduled international and domestic travel, calendar and meeting arrangements for all executive and senior staff. * Maintained files and pricing tables for entire customer database and company website. * Designed, ordered, shipped and maintained promotional item inventory for national sales department and territory managers. * Primary coordinator of annual national sales meeting, including all planning, logistics and execution. * Ordered and maintained company office supplies and equipment.

* Founding member and early managing partner in a globally successful touring band with a wide repertoire. Retired from performing in 2006. * Shared responsibility for bookings and managing travel logistics for multiple successful tours during the band’s formative years. * Managed day-to-day operational and performance details throughout tenure with the band. Shared overall responsibility for ensuring artistic preparation for tours and performances. * Coordinated operations for multiple tours of North America, Europe, Asia, South America and Australia. * Had major artistic input for six successful studio albums and one live concert recording, all released on renowned independent record label Fat Wreck Chords. * Planned and coordinated promotions that built the band to a level of success and recognition requiring the support of a professional agent and manager. * Worked with record label creative departments in design of album art, marketing and merchandising strategies.

* As a direct report to the Vice President of Business Operations (Regional Operations; Program Management; Global Logistics; Global Planning), responsible for managing the organization’s business rhythm. * Presided over all key facets (scheduling, planning, execution and follow-up) of Business Operations meeting cadence, including international travel, lodging and visa arrangements for teams and individuals. Primary, onsite coordinator for all executive team meetings in North America, Europe and Asia. * Managed all departmental special projects, events and activities; primary interface with all vendors. * Optimized, maintained and managed the organization’s communications platforms, including Confluence, Slack, Box and email. * Provided proactive and creative issue resolution to allow for an unimpeded, focused workflow across the team. * Served as the team information source for all company-wide organizational policies and procedures.