Marki S.

•Own and operate the entire talent acquisition function as a single owner, filling all clinical and non-clinical roles across multiple markets •Designed and automated a custom recruiting analytics dashboard using Excel and VBA, enabling daily, leadership-ready insights on pipeline health and hiring performance

•Deliver measurable hiring outcomes at scale, including 17 hires in the first 90 days, 65 hires in 2024 supporting aggressive expansion timelines •Led change management and adoption of a new ATS across hiring teams, standardizing workflows and improving data quality

•Proven track record of exceeding expectations; initially hired for a one-month project but extended for an additional four months due to outstanding contributions. Achieved impressive results, including a significant 40% increase in customer acceptance rates and marked enhancements in overall customer satisfaction, all while effectively leading a dynamic team of 8 •Became the go-to SME for customer-facing product inquiries and delivered exceptional triage tactics to proactively prevent customer churn •Played a key role in team growth by actively sourcing and recruiting Sourcers, overseeing the full lifecycle from interviews, onboarding, and training to conducting weekly standup meetings, fostering a cohesive and productive team environment

(Impacted by layoff - RIF) - Acquired by Wellfound •Delivered effective leadership, guidance, and coaching to a team of 5 sourcers •Implemented and facilitated the adoption of a new customer-facing web application throughout my portfolio of clients. Conducted comprehensive training sessions on the web application and established standardized workflows and integrations •Provided counsel and guidance to help customers achieve their business objectives, driving support and change when necessary •Achieved outstanding customer satisfaction, with an average Net Promoter Score (NPS) of 9.0+/10.0 •Demonstrated outstanding leadership by spearheading highly effective feedback, recognition, and reward programs between employees and managers, resulting in a 15% reduction in employee turnover •Boosted employee satisfaction scores by 20% through the implementation of a range of dynamic and engaging activities, including team trivia nights, virtual scavenger hunts, exciting offsite events, and more •Utilized targeted content marketing strategies to generate both cold and warm leads, and skillfully performed cold-calling techniques to actively qualify and engage potential customers, resulting in the cultivation of valuable business relationships •Expertly managed the founder's schedule, coordinating and scheduling high-stakes product demo meetings with potential customers 2022 Q1 All Hands - The Go-getter Award (A fearless self-starter who creates new initiatives and drives them through beyond their call of duty) 2022 Q4 All Hands - The Advocate Award (Someone who is very supportive of their teammates)

•As an early-hire Customer Success Manager, proactively managed a portfolio of $1M+ in ARR within the first six months, while also overseeing and providing coaching and training to a team of 5 sourcers •Collaborated with C-level executives and technical leaders to source top talent from Seed to Series D companies in the US, Canada, and LATAM, with a focus on Engineering roles including Full Stack, Backend, Frontend, Data Engineers, SRE, DevOps, and Engineering Manager •Drove successful adoption of workflows, minimized churn, identified potential expansion opportunities, and generated renewals

•Rapidly promoted into full-cycle technical recruiting roles, consistently exceeding hiring KPIs and earning top regional rankings and company-wide recognitio •Led full-cycle recruitment for technical and functional roles across contract, contract-to-hire, and direct-hire models •Achieved consultant NPS scores of 90%+, contributing to the team being ranked #1 in the West Region multiple times

2021 Q1 All Hands - Grittiest Award (Acknowledged for exceptional performance, maintaining a weekly average of 13 external and 5 candidate interviews, resulting in 22 successful starts. Achieved the best quarter-to-date (QTD) with $72k in gross profit (GP))

Majored in communication with an emphasis in advertising and PR