Mark Hadland

Building an AI platform focused on next-generation cognitive environments and enterprise-scale intelligent systems. Leading strategy, platform development, and ecosystem design to integrate AI, data, and real-time orchestration across complex enterprise and physical environments. Focused on enabling organizations to operationalize AI through unified platforms that connect enterprise systems, digital infrastructure, and customer experience. Work spans AI-driven orchestration, digital twins, intelligent environments, and large-scale transformation programs. Human Experience Elevated!

Advisory platform focused on enterprise AI transformation, platform strategy, and operating model design. Partner with senior executives (CEO, CIO, CTO, CDO) to translate AI and emerging technologies into scalable enterprise capabilities. Key areas of focus include AI platform strategy, enterprise adoption, operating model design, digital transformation, and innovation strategy. Focused on helping organizations move from AI experimentation to real operational impact.

Member of a global network of former CIOs, CXOs, and senior technology leaders providing strategic advisory and thought leadership. Advise Fortune 500 executives on AI adoption, enterprise platforms, and transformation strategy. Contribute to executive programs spanning AI, cybersecurity, outsourcing, and operating models. Collaborate with C-level leaders across industries including healthcare, financial services, retail, and infrastructure.

Pacific Northwest Chapter Member

Led sales, go-to-market, and operational transformation following acquisition of Level 11. Managed a team of 30+ sales executives and 60+ consultants across enterprise engagements. Scaled the firm to $100M+ annual revenue. Built structured go-to-market model, pipeline discipline, and enterprise sales capability. Expanded strategic client relationships across industries.

Founded and scaled a pioneering experience design engineering firm combining platform architecture, software engineering, and design thinking. Grew the company to 150+ employees and $30M+ in revenue. Delivered enterprise platforms for global brands including Disney, Carnival, Starbucks, and Philips. Key platform initiatives included Disney MagicBand, Carnival OCEAN Medallion, Starbucks Mobile Order & Pay, and Philips Lumify. Designed systems integrating real-time data, IoT, enterprise applications, and customer experience into unified operating models. Built and led cross-functional teams across engineering, design, and consulting. Successfully led sale of the company and integration into Launch Consulting. This work represents early platform-based transformation models now evolving into AI-driven enterprise systems.

Led enterprise transformation programs within the Communications & High Tech practice, progressing from technology specialist to Partner-level leadership. Managed global, multi-hundred-million-dollar transformation initiatives. Served as technical lead for Carrefour’s PeopleSoft Financials and Y2K program across 25 countries and 500+ locations. Held $20M+ P&L responsibility and led geographically distributed teams. Delivered enterprise architecture, systems integration, and business transformation programs. Built foundational expertise in global platform delivery, operational resilience, and enterprise-scale systems transformation.

Bachelor of Science in Electrical Engineering Specialized in Computer Engineering and Digital Signal Processing